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Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on Oct 17, 2024Updated on Feb 12, 20261,830How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on Sep 10, 202512X Layer upgrade and OKT/OKB asset handling FAQ
For details, please refer to the official announcement: Announcement on the PP Upgrade of X Layer and Optimisation of the OKB Gas-Token Economic ModelImplementation schedule August 13, 2025, 2:10 PM (UTC+8) OKT will stop trading on the OKX exchange. OKTChain will continue producing blocks and processing on-chain transactions. August 13, 2025, 3:00 PM (UTC+8) OKX will stop supporting OKB withdrawals to Ethereum (ETH L1).Published on Aug 13, 2025Updated on Jan 29, 202627Why is my account restricted and what should I do?
To close the outstanding positioning in your account, please follow the prompts on the App or web page.Close all at market price Based on your own needs, you may choose to close all positions at market price by selecting the Close All at Market Price button above your position and selecting Confirm / Cancel as prompted on the page.On the App Select the position > Positioning and Assets Go to Positions & Assets and select Close all Select Close All at Market Price > Confirm to close all positionsPublished on Feb 27, 2026Updated on Mar 16, 202688450,000 XPL X Drops Campaign Terms and Conditions
You should buy crypto/digital assets only if you are prepared to accept the risk of losing all of the money you put into such assets. Please consult your advisors for questions about your circumstances. Not all products are offered in all regions. For more details, see OKX's Terms of Service - EEA and Risk & Compliance Disclosure. Right to Modify: OKX reserves the right to cancel, extend, terminate, or modify the Campaign or its rules at any time without prior notice.Published on Dec 16, 2025Updated on Dec 26, 2025OKX Sub-Affiliate link rules
As further detailed in the OKX Affiliate Rules and the OKX Sub-Affiliate Rules, all affiliates and sub-affiliates must remain fully compliant with all applicable laws and regulations and shall be responsible for any violations thereof.Published on Sep 28, 2023Updated on Mar 16, 2026648How do I track my assets when trading in Spot and Futures mode?
Update your display on the Positions & assets type visibility according to your preference Note: The total number of positions across all types, along with the number of results matching the filter criteria, can be displayed simultaneously. Your settings will be retained even when you reopen the app.Published on Oct 23, 2024Updated on Feb 12, 202619OKX Learn to Earn: BTC halving 2024 event rules
All rights reserved.Published on Mar 26, 2024Updated on Aug 28, 20256,676What's OKX Affiliate Program in EEA?
All affiliates (and sub-affiliates) must remain fully compliant with OKX's terms and all applicable laws and regulations pertaining to the prohibition of marketing, advertising, and link posting in the Prohibited Jurisdictions provided below and shall be responsible for any violations thereof.Published on Sep 27, 2023Updated on Jan 22, 20261How do I publish or subscribe to a signal on Signal Marketplace?
alert message in Trading View and select Publish signal Select Publish signal to proceed to the next phase Fill in all details and select Publish signal Complete your details to publish your signal You've completed all the steps to publish a signal.Published on Mar 12, 2024Updated on Mar 4, 202644How do I deposit USD with an international wire transfer?
Also, it's important to make sure all the transfer details you provided to your bank are correct. If the transfer details aren't provided, we may return the wire transfer to your bank and you could receive a fee from your bank.6. How do I check my cash deposit history? You can review your deposit history on the cash deposit page under All deposits. Find your deposit history under All deposits7. Where do I find limits, fees and processing time details for cash deposit?Published on Dec 31, 2024Updated on Mar 26, 20269OKX Trading Rebate Card - Terms and Conditions
Unless otherwise defined herein, all capitalised terms used shall have the same meanings ascribed to them in the Site Terms. Any and all applicable taxes and all fees and additional expenses, including connection, installation, and/or service costs, related to acceptance and use of the reward are the sole responsibility of the individual reward recipient.Published on Oct 9, 2023Updated on Jan 8, 2026339Forced Loan Repayment, Credit Line Liquidation and Risk Unit Terms and Conditions
Sum the delta values of all tokens (excluding USDT, USDC, USD). Gross delta The Gross delta of a risk unit is the sum of the absolute delta values of all tokens within that unit: Calculate the delta of each token across all accounts in the risk unit. Aggregate delta values of the same token across different accounts. Sum the absolute delta values of all tokens (excluding USDT, USDC, USD).Published on Mar 12, 2025Updated on Dec 9, 202531Trade Like A Pro hype rules
OKX reserves the right to final interpretations of all activities. For more information about OKX, please visit https://www.okx.com © 2023 OKX. All right reserved.Published on Sep 25, 2023Updated on Aug 28, 202513Index components weightage adjustment FAQ
If a component's price deviates more than 3% from the median price of all components, the component's price will be taken at 97% or 103% The deviation limit was updated from ±3% to ±2%. If a component's price deviates more than 2% from the median price of all components, that component's price will be taken at 98% or 102% of the median. Component weights of each index Equally distributed Distributed according to the component exchange's trading volume and liquidity levels 2.Published on Dec 14, 2023Updated on Feb 12, 202613