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How to set up basic wallet settings
Color settings Customize Markets rise and fall colors (such as red up green down or green up red down) to match your visual preferences Interaction settings Adjust haptic feedback and screenshot sharing settings Count NFTs in total balance You can set whether to include NFT valuations in your total assets. Hide risky transactions in history You can choose whether to hide risky and small transactions in your trading history.Published on Aug 7, 2025Updated on Sep 1, 202621How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.IM If you want to verify whether an IM account belongs to official OKX customer support, please check whether there is a green “Official” badge next to the nickname. If the green badge is present, it is an official customer service account. If not, please stay alert and beware of potential scams. Please remain vigilant and beware of fake websites and phishing links.Published on Aug 11, 2023Updated on Sep 1, 20265,430How does leverage work in X-Perps trading?
A lower leverage setting generally means your position may have more room to move before the margin becomes stressed.Published on Apr 9, 2026Updated on Sep 2, 20265What's the difference between a fixed term and a flexible term in Earn?
This means both your earnings and your deposit move out of Earn and back to your account.Published on Aug 10, 2023Updated on Aug 26, 202692OKX Wallet Trader Mode User Guide
You can check your Trader Mode status in various areas, and the status is color-coded: 🟢 Green = Enabled 🟠 Orange = Disabling automatically in less than 3 days ⚪️ Grey = Disabling Status indicators appear in multiple sections of the wallet. Use them to manage your enabled status and avoid trading interruptions.Published on Aug 22, 2025Updated on Sep 4, 2026831What's the risk and runtime for Smart Picks?
It’s a way to measure the level of risk or exposure in a particular trading strategy.For example: If a strategy fully invests in spot positions, the Delta value is 1, meaning the strategy is directly affected by changes in the asset’s price. A lower Delta (less than 1) means less exposure to market movements, which generally makes the strategy safer or more conservative. A higher Delta (greater than 1) means more exposure to price changes, often through leverage, making the strategy riskier.Published on Sep 26, 2024Updated on Sep 8, 2026291What are the margin modes in X-Perps: selected margin and isolated margin?
In practice, this means: risk may be shared more broadly across eligible margin balance a losing position may consume more available funds before liquidation it can reduce the chance of immediate liquidation, but increase total account exposureWhich one should I use? Selected margin may suit traders who want more flexibility to draw on available margins across eligible balances, while accepting broader account exposure if the market moves against them.Published on Apr 15, 2026Updated on Aug 5, 2026What should I do if my withdrawal isn't successful?
Transferred Out, with Block Confirmation When your withdrawal status shows "Transferred Out" and there's a record of the block confirming the transaction to that address, it means the withdrawal has been completed on our platform, and the assets have been sent out. Transactions that have been sent to the blockchain are irreversible and can't be retracted.Published on Oct 17, 2024Updated on Aug 26, 2026329What should I do if I want to withdraw assets that are not supported on other platforms?
This means that even if the assets have been transferred from the withdrawal side, the receiving platform or wallet may still require a certain number of block confirmations before the assets are credited, resulting in a temporary delay in the crediting of assets. Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform.Published on Apr 8, 2025Updated on Aug 5, 202617EEA VIP Referral Campaign Terms and conditions
Definitions In these Promotion Terms: “Campaign Page” means the VIP Referral page in the OKX app , including the reward and eligibility information displayed there; “Calendar Quarter” means each three-month period ending on 31 March, 30 June, 30 September or 31 December; “Invitee” means an eligible person invited to the Promotion by a VIP Referrer; “Qualified Invitee” has the meaning given in clause 4; “Trial VIP” means a user who has temporarily received an OKX VIP tier, including through a VIPPublished on Sep 17, 2026Updated on Sep 17, 20261How do I select the correct network for my crypto withdrawals and deposits?
Each chain uses its own cryptography, which means each chain speaks its own "language". For most cryptocurrencies, OKX will automatically select the correct network, but for some, you'll be given the option to choose from a number of different network options. For those assets that prompt you to select a network, you must select the correct network. Selecting the wrong network could mean losing your funds.Published on Aug 22, 2023Updated on Aug 26, 202621,793Event Contracts Between settlement FAQ
The settlement price is the arithmetic mean of all the OKX Spot Index Price recorded every second during the 1-minute window immediately before expiry — 60 data points in total. For example, if the event expires at 18:30 UTC+8, the settlement window is 18:29:00–18:29:59 UTC+8.When is the contract evaluated, and how is the outcome determined? The contract is evaluated once at expiry.Published on Apr 16, 2026Updated on Aug 26, 2026How do I deposit USD with an international wire transfer?
This may mean that your account is currently not eligible to access this feature.2. Why am I only able to select certain payment method types? To comply with local laws and regulations, the payment methods available to you on your account will be limited to those that are appropriate based on the identity verification documents you provided while completing identity verification on OKX.3. What does "Cash deposit unavailable" mean?Published on Dec 31, 2024Updated on Aug 5, 20269Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
The diagram below uses an example with "Alice" to show the Merkle tree and her Merkle proof (colored in green). For more technical details, such as how we adjust account numbers to fit the batch size or choose the right hash algorithm, check out this page.Advances in zk-PoR Version 2 Our zk-PoR Version 2 has made several advances from the previous version: Greater efficiency: It is now 50 times faster than the previous version.Published on Oct 21, 2024Updated on Sep 9, 2026109Why haven’t I received a reply from the blockchain project team?
Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks? We connect to multiple blockchain networks — including Ethereum, Bitcoin, and others — to support deposits, withdrawals, and on-chain transactions.Published on Oct 17, 2025Updated on Aug 26, 202616