Use privacy tools carefully. hierarchical deterministic wallets or privacy-focused wallets can help, but they have trade-offs.Can a VPN help? A VPN hides your IP from local observers, but it doesn’t stop on-chain analysis. Wallet hygiene (avoiding address reuse, using HD wallets) is more effective. Explore more about risk and fraud by visiting here.

Try the following: Switch between Wi-Fi and mobile data Disable any VPN or proxy Check whether the platform’s servers are experiencing downtime If the service itself is down, you may simply need to wait until it’s restored.3. Clear cache or app data For Android: Go to Settings. Select Apps. Choose the OKX app. Tap Storage. Select Clear Cache. If the issue continues, you can also select Clear Data (this logs you out but may resolve deeper bugs).

The platform doesn't provide third-party tools such as VPN software — please assess the risks yourself, stay vigilant, and protect your account from unauthorized access. Phishing scams are common in the digital space. Scammers may impersonate platform staff, create phishing websites, or spread false information — such as claims about "account upgrades," "migrations," "refunds," or "risk triggers" — to grab your attention or cause panic.

If you're using a VPN or an aggressive ad blocker, temporarily disable it and try again. Restart your browser or use a private browsing window. If the issue continues, since WalletConnect is a third-party connection protocol and each wallet app implements it differently. Connection or signing issues may originate from the wallet app or WalletConnect service rather than OKX. You can try verifying your address using OKX Wallet, which doesn't rely on a third-party connection.7.