Try the following: Switch between Wi-Fi and mobile data Disable any VPN or proxy Check whether the platform’s servers are experiencing downtime If the service itself is down, you may simply need to wait until it’s restored.3. Clear cache or app data For Android: Go to Settings. Select Apps. Choose the OKX app. Tap Storage. Select Clear Cache. If the issue continues, you can also select Clear Data (this logs you out but may resolve deeper bugs).

If your account is compromised, the extra layer of protection will prevent you from withdrawing funds to any unauthorized addresses.Getting started Open your OKX App, go to Portfolio > select Transfer > select Withdraw > Select crypto Transfer option on Portfolio page 3. Select Address book from the list of destinations 4. Select Address Settings icon at the top-right corner of the Address book page 5.

There are two ways to get the authenticator app, through the OKX app directly, or by downloading it from your device's app store.Option1: Download app through OKX app Open the OKX app Go to the Main menu and select Profile and Settings Navigate to Security Under Authentication methods, select Authenticator app Follow the prompts to download and begin setupOption2: Download from your device's app store For Apple devices: Search for the authenticator app in the App Store and download it.

Open the deposit page There are two ways to get there: From the homepage — open your OKX app and select Deposit From Assets — open your OKX app, go to Portfolio, and select Deposit2.

Before you create a passkey, make sure you at least have: A mobile device with iOS 16.0.0+ or Android 14.0+, or A USB security key that supports the FIDO2 protocol Note: iOS: Requires iOS 16.0+ and the system Passwords app. Update iOS or reinstall the app if needed. (The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2.

Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off. Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed.

Why can't I take screenshots on the desktop app? If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.Other issues If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or dataFor Android Go to Settings > Apps > OKX app > Storage.

On the App: Tap Assets > Withdraw > Withdraw crypto > search for USDT > Address book. Select the address you'd like to delete and remove it. On the Web: Go to Assets > Withdraw, select crypto and network, then click Manage address book. Select the address you'd like to delete and remove it. Note: deleting withdrawal addresses requires app version 6.1.12 or above. If you haven't updated yet, please update the app first before proceeding.

Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully.

Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information. However, if you decide to unfreeze the account, you can unfreeze it by completing security authentication (Phone authentication, Email authentication and Authenticator app).

Linked an authenticator app to your account. Confirmed that you understand the account can't be recovered after closure. Reviewed the cooling-off periods for reusing your email address, phone number, and identity information. Note: self-service account closure availability may vary depending on your region and account status.

Search for your favorite NFTs or find your preferred collection and select the NFT 3. You can either Make offer or Buy, fill in the details, and select Confirm to complete your orderOn the app 1. Open OKX app, then select Web3 at the top. Connect your OKX wallet, and find OKX > More > NFT 2. Search for your favorite NFTs, or find your preferred collection and select the NFT 3.

Why can’t I find the Web3 wallet in the OKX app? If the Web3 switch is visible at the top of your OKX app homepage, tap it to open the Web3 wallet homepage. Try the following: Open the OKX app At the top of the OKX app homepage, open the mode selector—it may display Exchange or Simple—and select Web3, if available. If you can access the Web3 homepage but no wallet is displayed, go to Menu → Wallet Management → Add Wallet to create or import a wallet.

Visit the official website: manually enter the official website in your browser (beware of search engine ads). Select the Download option at the corner. Scan the QR code securely: use your phone’s browser to scan the QR code displayed on the official website. Note: avoid scanning with social/communication apps, as third-party tools may alter links. Learn how to download the official OKX App here: How do I register an account on OKX?

This means you might be asked to complete a few tasks within the app, such as submitting additional details or documents.Getting startedStep 1: Watch for a notification If action is required from you, a banner will appear at the top of your app. Tap this banner to continue. Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams.