Service Relationship Google Pay is a service of Google LLC (“Google”). Google is not the issuer of the OKX Debit Card ("Card") and bears no responsibility for Card transactions or disputes. Token Provisioning & Removal Google creates a virtual card number (“token”) when you add the Card. We may refuse, suspend, or delete a token if we suspect fraud, you breach the Cardholder Agreement, or where required by law or card-scheme rules.

How do I add my card to Google Pay? You can refer to the instructions in the official Google Pay support documentation here to add your Visa or Mastercard to Google Wallet.2. Why am I unable to use Google Pay to purchase crypto? Google Pay is supported on Android devices and the web. It’s available to customers who have completed account verification. If you’re using an unsupported device or haven’t verified your account, Google Pay won’t be shown as a payment option.3.

When you recall your first backup password, you can continue using it to restore wallets.How do I back up my wallet with iCloud, Google Drive or Huawei Cloud? If you choose to back up your wallet with iCloud or Google Drive, you'll store your wallet's seed phrase safely in your iCloud, Google Drive or Huawei Cloud. To back up your wallet with iCloud, Google Drive or Huawei Cloud, you need to set a password to protect your seed phrase.

Once this is done, proceed to the next step: deleting the damaged passkey in your Google Password Manager.How do I delete the damaged passkey in my Google Password Manager? Note: Delete the same passkey in Google Password Manager is a very important step. If you skip this step, any new passkey you create may still fail due to the previously corrupted passkey stored in Google. To delete the same passkey in Google Password Manager, please go to the Google Play Store app.

Google Authenticator (iOS & Android): Open Google Authenticator and select the Profile icon in the upper right corner to check if you're logged into a Google account: Not logged in: cloud sync is automatically disabled, and no further action is required. Logged in: cloud sync is enabled by default. Log out of your Google account to disable it.Microsoft Authenticator Cloud sync is disabled by default.

Change your Google Password Manager PIN: On your computer, open Google Chrome > Settings > select Change Google Password Manager PIN from the left-hand or bottom menu.14. Why can't I use my passkey on Chrome? If you created your passkey using Chrome Password Manager and OKX keeps prompting you for a password or PIN, it's not OKX asking — it's Chrome (or a browser extension) requesting access to its own passkey vault.

You can use any authenticator app you prefer, such as Google Authenticator or Microsoft Authenticator.How do I download the Authenticator App?

Note: Paying through an in-app purchase (for example, App Store or Google Play) can cause the transaction to be recorded under the app store's merchant name (such as an Apple or Google bill payment) rather than the subscription provider. When that happens, the payment won't qualify for subscription cashback. Always subscribe directly to the provider's website. Subscribe to the monthly plan as the reward cap is set per calendar month.

Restore your wallet using the recovery phrase or private key, then delete the backup folder created in Step 2.Google Chrome In the browser address bar, enter: chrome://extensions/ Locate the corrupted OKX Wallet extension and note its Extension ID. Open File Explorer and navigate to: C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings Locate the folder named after the Extension ID from Step 1. Copy it to another location as a backup.

Does OKX receive my Google or Apple password? No. Google and Apple are used only for authentication and account identification. OKX does not receive or store your Google or Apple account password.8. What should I do if my social account is suspended or I can no longer sign in? Keep the social account used to create the wallet secure and accessible.

., Google or Microsoft), losing access to the account could expose the authenticator.

Log into iCloud or Google Drive to download Share 3 and initiate the restoration process for your keyless wallet. After restoring with iCloud or Google Drive, all 3 private key shares will be automatically refreshed and generate new ones without affecting your wallet address or assets.5. Is the use of a keyless wallet considered centralized behavior? OKX keyless wallet is a fully decentralized, non-custodial multi-chain wallet. OKX exists as a service provider and has no access to user assets.

Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again. If the issue continues after trying the steps above, please contact customer support for assistance. If you’re unable to access your account on a new device, go to Contact customer support on the login page after receiving the prompt.6.

If so, reset them to secure your account.If you plan to use a Passkey in the future, you can also add a new one at any time.Learn more about Passkey here.Third-party login account (Google + Apple ID + Telegram + OKX Wallet) Unlink your third-party login by using social media.

You can easily sync your passkeys using a cloud backup through iCloud (iOS) or Google Password Manager (Android). If the cloud backup isn’t available, you can reach out to our customer support team to recover your passkey (Pay account).How do I set up my Pay account? Setting up your Pay account is simple. There is a quick onboarding process within Pay, you can set it up by generating a passkey on your device — it's quick and secure. If you want to learn more about Pay, visit our FAQ page.