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Disabling cloud sync on your authenticator app
Cloud sync allows verification codes from apps like Google or Microsoft Authenticator to be accessible on multiple devices if you're logged into your third-party account. However, this poses a risk if your account is compromised. For added security, we recommend disabling cloud sync. Understanding cloud sync and its potential risks Authenticators (such as Google Authenticator) often have a cloud sync feature.Published on May 12, 2023Updated on Aug 25, 20265,462TradingView Subscription Codes – Terms and Conditions
Code Forfeiture: If any cancellation, change, or similar issue arises with a TradingView subscription after a code has been applied, no code refund or replacement will be given by OKX, and users cannot claim any acquired rights to reuse the code.2.17.Published on Jul 23, 2025Updated on Aug 5, 20268Why haven't I received the verification code?
Why am I not receiving the SMS authentication code? We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.Published on Aug 16, 2023Updated on Aug 5, 202628How do I download OKX app on an iPhone (iOS)?
If you have created a keyless wallet, please make sure of the following before updating or uninstalling the App: ① The exchange account linked to your keyless wallet can be logged in normally; ② You remember the password for your cloud backup. If you forget your cloud password, you will not be able to recover your keyless wallet via the cloud. It is recommended to keep your cloud backup password safe.How do I save the OKX website shortcut on my iPhone?Published on Feb 26, 2025Updated on Aug 25, 20268,120How do I use a physical security key to protect my account?
To set it up: Go to Profile & Settings on okx.com Navigate to the Authenticator App binding page and copy the key provided Use your hardware device to store the key and generate verification codes This method provides enhanced security for actions that require one-time password input.Where can I use the physical security key?Published on Jan 10, 2025Updated on Aug 25, 202622,459How do I link an authenticator app?
(Optional) For enhanced security, you may disabling cloud sync on your authenticator app Note: make sure to securely store your setup key during setup. If you change or lose your phone, you may not be able to log in without it.Published on May 21, 2026Updated on Aug 5, 20264How can I enhance my OKX app security?
Scan the QR code securely: use your phone’s browser to scan the QR code displayed on the official website. Note: avoid scanning with social/communication apps, as third-party tools may alter links. Learn how to download the official OKX App here: How do I register an account on OKX?Scenario 2: My device is infected with MalwareWhat are the signs of device infection? Your phone overheats suddenly and experiences rapid battery drain.Published on May 14, 2026Updated on Sep 22, 20262How do I authorize a new device when I log in?
To back up your wallet, go to Menu on the app > Backups > Select the wallet you wish to backup > Cloud backup/Seed phrase Switch your network environment (for example, use 4G/5G instead of Wi-Fi). For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: please follow here to reset Two-factor authentication (2FA)Device verification Your new device will receive a verification code.Published on Aug 31, 2023Updated on Sep 4, 202614,265What is Agent Trade Kit?
Agent Trade Kit works with any AI client that's compatible with the MCP (Model Context Protocol), including: OpenClaw Claude Desktop Claude Code, Cursor Custom agents built with MCP SDKs. It currently runs on your local device. Cloud-based (Remote MCP) deployment is coming in the future.Does Agent Trade Kit guarantee profits? No. Agent Trade Kit improves your research depth and execution efficiency, but it doesn't guarantee returns.Published on Apr 29, 2026Updated on Aug 26, 20265How do I protect my account from Trojan horse takeovers?
Display fake pop-ups You may see convincing prompts asking for two-factor authentication codes or other sensitive data.How does the Trojan horse take over our OKX account? If your OKX account is logged in on an infected device, or if you access your email, SMS, or Google Authenticator from it, the Trojan can capture your login credentials and verification codes. This includes the codes required to authorise actions such as withdrawals or security setting changes.Published on May 30, 2025Updated on Aug 26, 202619Pay Account FAQ
You can easily sync your passkeys using a cloud backup through iCloud (iOS) or Google Password Manager (Android). If the cloud backup isn’t available, you can reach out to our customer support team to recover your passkey (Pay account).How do I set up my Pay account? Setting up your Pay account is simple. There is a quick onboarding process within Pay, you can set it up by generating a passkey on your device — it's quick and secure. If you want to learn more about Pay, visit our FAQ page.Published on Jan 22, 2026Updated on Aug 13, 20265What should I do if facial recognition fails?
You remember the password for your cloud backup. Note: if you forget the cloud backup password, you won't be able to restore the keyless wallet from the cloud.Security risk warning If you see a security risk warning, your device's environment may have an issue. To keep your account safe, restore your device to its original environment and try again. If the issue persists after checking your device, try completing verification on another device.4.Published on Oct 11, 2024Updated on Aug 25, 2026599Common scam tactics
Don't save it in cloud storage, send it through a messaging app, or show it to anyone. Anyone with the phrase can control the wallet.Published on Sep 28, 2023Updated on Sep 7, 20262,950How do I migrate my email address or phone number to another account? (web)
For email address migration Go to Profile and select Security Find Email verification and select Change email if you would like to update your email Enter your email in the New email field Select Send code in both the New email code and Code for original email fields. We'll send a 6-digit verification code to both your new and current email.Published on Aug 22, 2023Updated on Sep 24, 2026405How do I change my phone number?
We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly. Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Published on Sep 7, 2023Updated on Aug 5, 2026