Cloud sync allows verification codes from apps like Google or Microsoft Authenticator to be accessible on multiple devices if you're logged into your third-party account. However, this poses a risk if your account is compromised. For added security, we recommend disabling cloud sync. Understanding cloud sync and its potential risks Authenticators (such as Google Authenticator) often have a cloud sync feature.

If you encounter issues while backing up your wallet, please check the following: Not logged in to your cloud account: Make sure you're signed in to the same cloud account (iCloud, Google Drive, or Huawei Cloud) that you intend to use for the backup. Incorrect backup password: Double-check the password you set for the cloud backup. The backup password must be at least 6 characters long and doesn't have any special format requirements.

While software-based options offer convenience, they also come with potential risks: Authenticator apps: if synced with cloud accounts (e.g., Google or Microsoft), losing access to the account could expose the authenticator.

If you have created a keyless wallet, please make sure of the following before updating or uninstalling the App: ① The exchange account linked to your keyless wallet can be logged in normally; ② You remember the password for your cloud backup. If you forget your cloud password, you will not be able to recover your keyless wallet via the cloud. It is recommended to keep your cloud backup password safe.How do I save the OKX website shortcut on my iPhone?

You can easily sync your passkeys using a cloud backup through iCloud (iOS) or Google Password Manager (Android). If the cloud backup isn’t available, you can reach out to our customer support team to recover your passkey (Pay account).How do I set up my Pay account? Setting up your Pay account is simple. There is a quick onboarding process within Pay, you can set it up by generating a passkey on your device — it's quick and secure. If you want to learn more about Pay, visit our FAQ page.

If there are already a large number of cloud backups, we recommend manually backing up your current wallet's seed phrase, or manually deleting any unnecessary backups from your existing cloud backup. Don't delete the app during this process. If you delete a valid cloud backup, make sure to back up the seed phrase manually immediately.How do I create a new account? You can select your wallet name > Add account to create a new account.

You remember your cloud backup password and have stored it securely. If you forget this password, you won’t be able to restore your keyless wallet from the cloud backup. If you still can’t find the entry or access your existing wallet assets, contact customer support. Provide your app version, mobile operating system, screenshots and whether you’ve completed identity verification so the team can investigate. Never share your seed phrase, private key or password.

You remember the password for your cloud backup. Note: if you forget the cloud backup password, you won't be able to restore the keyless wallet from the cloud.Security risk warning If you see a security risk warning, your device's environment may have an issue. To keep your account safe, restore your device to its original environment and try again. If the issue persists after checking your device, try completing verification on another device.4.

Open menu page Select Import wallet > Keyless wallet restoration Restore your keyless wallet by importing the wallet Enable Face ID to unlock wallet or make transactions Enter your Password and select Confirm Select Scan to restore / Restore from cloud backup to restore it Note: if your old device is unavailable or the private key share on your device is compromised, you can restore your wallet through a cloud backup.

Factory reset your device (if necessary): If the problem continues: Back up critical data securely to an encrypted cloud or an external device. Perform a factory reset to restore default system settings. If financial risks still exist after these steps, consider replacing the device and contacting our support immediately at safety@okx.com.What are the things that I can do daily to secure my security?

(Optional) For enhanced security, you may disabling cloud sync on your authenticator app Note: make sure to securely store your setup key during setup. If you change or lose your phone, you may not be able to log in without it.

Cloud-based (Remote MCP) deployment is coming in the future.Does Agent Trade Kit guarantee profits? No. Agent Trade Kit improves your research depth and execution efficiency, but it doesn't guarantee returns. Your results depend on your own strategy logic and risk management.What are the risks of using Agent Trade Kit?

To back up your wallet, go to Menu on the app > Backups > Select the wallet you wish to backup > Cloud backup/Seed phrase Switch your network environment (for example, use 4G/5G instead of Wi-Fi). For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: please follow here to reset Two-factor authentication (2FA)Device verification Your new device will receive a verification code.

However, when using login features, quest programs, or fiat-related services, we may collect limited data (such as IP addresses or device IDs) for security and compliance purposes.15. Will my on-chain activities be tracked or shared? All blockchain transactions are public. We don't monitor your private behavior, but we may analyze or report suspicious on-chain activities for compliance or security purposes.16. How can I protect my digital assets?

Once exported, do not take screenshots, upload it to cloud storage, or share it with anyone. Anyone with the seed phrase can control the associated assets. Refer to the relevant page for supported sign-in methods and platforms.13. Can I continue using the original Social Login wallet after exporting its seed phrase? After you export, your social account is permanently and irreversibly unlinked from that wallet — signing in with the same social account afterward won't reconnect you to it.