All
FAQ
Announcements
Product documents
How do I create passkeys? (web)
It's the most secure option to protect your account, and you can use your biometrics or a USB security key to log in.Create a passkey Before you create a passkey, make sure you at least have: A device with Windows 10 or macOS Ventura, or A mobile device running iOS 16.0.0 or Android 7.0 or later, or A USB security key that supports the FIDO2 protocol Make sure you're using a FIDO-supported browser with: Chrome 109 or above Safari 16 or above Edge 109 or above Log in to your account at okx.com andAug 16, 2023Published on Aug 16, 2023Oct 22, 2026Updated on Oct 22, 20264,485X Stake FAQ
Example: Rewards calculated for the 15:00–16:00 (UTC) window will be distributed between 16:00–17:00 (UTC). How do I claim my rewards? During the claiming period, go to the event page and tap Claim. You may choose not to claim repeatedly, as your rewards accumulate automatically and can be claimed all at once before the claim period ends. How do I redeem my staked tokens? You can redeem your staked tokens at any time by tapping the Unstake button. A small network fee applies.May 12, 2026Published on May 12, 2026Aug 5, 2026Updated on Aug 5, 202612Event Contracts FAQ
Event Contract Fee has been updated effective from May 6, 2026 at 16:00-17:00(UTC+8). For more details, please refer to Notice on OKX Event Contract Fee UpdateXAU (Gold) event contractWhat is the XAU (Gold) event contract? OKX launched the XAU (Gold) event contract on June 16, 2026 — the first event contract with a traditional finance (TradFi) asset as its underlying.Apr 16, 2026Published on Apr 16, 2026Sep 3, 2026Updated on Sep 3, 20262Why can’t I withdraw funds?
If enabled, withdrawals to newly added allowlisted addresses are restricted for 24 hours. You can turn off this lock at any time or simply wait 24 hours for it to lift automatically.Aug 4, 2026Published on Aug 4, 2026Aug 5, 2026Updated on Aug 5, 202610OKX x McLaren NFT Sweepstakes Terms & Conditions
If you collect all 24 NFTs in the collection, you will also have an opportunity to mint an NFT during the final Entry Period. The following details apply to Races 1-16, as further described below: The minting window for every single race in the 2024 calendar, starting from the Canadian Grand Prix, will open at 10am GMT on the Friday of a race weekend, and will close at 10am GMT the Monday post race day.Apr 25, 2024Published on Apr 25, 2024Aug 26, 2026Updated on Aug 26, 2026608Large Withdrawal Protection FAQ
When your 24-hour cumulative withdrawals exceed your threshold, the next withdrawal will trigger facial verification before it can proceed.What happens when I exceed my threshold? Once your 24-hour cumulative outflows reach your set threshold, the next withdrawal will trigger a facial verification request. After passing verification, the withdrawal proceeds as normal.Jul 7, 2026Published on Jul 7, 2026Aug 5, 2026Updated on Aug 5, 20268How long does it take to complete my identity verification?
If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Sep 5, 2023Published on Sep 5, 2023Aug 25, 2026Updated on Aug 25, 20267,076What's OKX VIP and how do I qualify for it in Europe?
Dedicated VIP account manager: 1-on-1 support from your dedicated Relationship Manager, with assistance in your preferred language where available. 24/7 VIP Customer Support: Priority support through live chat in the OKX app or Help Center, available around the clock. OKX Card Cashback: earn tier-based cashback on eligible USDG purchases, starting at 4% for VIP 1 and reaching 10% for VIP 4 and above, subject to monthly caps.Oct 20, 2026Published on Oct 20, 2026Oct 23, 2026Updated on Oct 23, 2026How do I update my login password?
select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal function will be unavailable for 24Aug 22, 2023Published on Aug 22, 2023Oct 22, 2026Updated on Oct 22, 202633OKX API FAQ
50004 is usually caused by excessive server pressure. 8, 16, and 24 am are the time points for collecting capital fees every day. At this time, the server pressure is high. It's recommended to stagger transactions at these times. If an error of 50004 is reported at other times, it can be retried later. If an order is placed with an error of 50004, it doesn't represent the actual result of the interface request. The request may succeed or fail.Sep 20, 2024Published on Sep 20, 2024Nov 9, 2026Updated on Nov 9, 2026144How do I explore new tokens?
Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours. Make sure you look into this when exploring new tokens. Market Capitalization: explore the top tokens ranked by market capitalization. Trading Volume: explore which cryptocurrencies have the highest turnover rates. This metric can indicate active trading volumes and investor interest.How do I stay informed with the new token listings?Aug 9, 2024Published on Aug 9, 2024Aug 5, 2026Updated on Aug 5, 20261How do I discover new tokens?
Within the page, there are various sections to help you trade better: Hot crypto: within this section, you can discover the latest top tokens that most traders have actively traded in the last 24 hours. Top gainers: this section is where you can find potential profit opportunities. Explore the latest trends in the cryptocurrency market and discover which cryptocurrencies are currently soaring in price. Top losers: the top losers page is an essential tool for learning and growth.Aug 9, 2024Published on Aug 9, 2024Aug 5, 2026Updated on Aug 5, 202657How do I update my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform crypto withdrawals within 24 hours after you've changed your email address.Scenario 2: Your email is not accessibleNon-login status Please follow the steps below to reset your security verification on your app.Sep 6, 2023Published on Sep 6, 2023Oct 21, 2026Updated on Oct 21, 20263Tokenized assets in Europe: what Tokenized Stocks are and how do I use it?
For detailed instructions on individual order fields and trading flows, see the Unified Tokenized Stocks guide.How pricing, liquidity and order books work for Tokenized Stocks 24/7 trading doesn't mean the underlying stock itself trades 24/7. During regular U.S. market hours, active trading in the underlying stock provides a current exchange-traded price. When that market closes, Unified Tokenized Stocks can continue trading on our platform.Sep 8, 2026Published on Sep 8, 2026Sep 24, 2026Updated on Sep 24, 2026What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Your API key will remain unchanged.Data updates Some data, such as asset analysis, PNL, fee levels, and transaction records, may take 24 to 48 hours to fully update after the change.Account statements and history Generating or downloading account statements, trading history, and funding history will become available 48 hours after the update.Broker platforms Your authorizations to broker platforms and Fast API will be reset during the system update.Jul 2, 2025Published on Jul 2, 2025Aug 27, 2026Updated on Aug 27, 2026171