All
FAQ
Announcements
Product documents
Why is my accessible balance lower than my funds unavailable for withdrawal?
Here's an example to illustrate how both values can diverge: Stage 1: the user deposits 1 BTC at 17:00 UTC and a snapshot of its 60,000 USD equivalent value is taken. This value is locked for withdrawal confirmation. USD value (Crypto asset) Accessible balance 0 Unavailable for withdrawal 60,000 (~1 BTC) (Protected value) 0 (Locked value) 60,000 (~1 BTC) Available for withdrawal 0 Stage 2: deposit is confirmed and goes to trade. The BTC deposit can be traded but not withdrawn.Published on May 13, 2024Updated on Aug 26, 2026395What onboarding information is required for the non-profit organization (NPO)?
Sign, scan, and upload the account opening authorization form (a board resolution containing such authorization is also acceptable). Learn more about the types of institutions that are supported by us here.Published on Oct 13, 2023Updated on Aug 25, 202681Position modes in X-Perps, and why is my maximum position size capped?
Check the specification for the contract you're trading rather than assuming the limits carry across from another contract.What unit is my order size, and the limit in an error message, expressed in? Applies to: order size and size-limit messages on the X-Perps order panel. A size limit is expressed in the same unit as the size field it applies to.Published on Sep 3, 2026Updated on Sep 3, 2026Trading Signal Bot FAQs
It's important to make sure that the size of your order meets the minimum requirements for successful execution, as contract sizes vary between Demo Trading and Live Trading.11. Can I use the OKX Signal Bot to do partial Take Profit? Yes, the OKX Signal Bot supports partial Take Profit functionality. Here's an illustrative example of how you can implement this approach: Let's say you want to execute partial Take Profit at two levels, 50% and 100%, respectively.Published on Oct 9, 2023Updated on Aug 5, 2026140What onboarding information is required for the government-owned enterprise?
Directors: Persons elected or appointed to serve on the board of directors of the government-owned enterprise. These persons govern and oversee the government-owned enterprise and are responsible for its high-level strategy, operations, and accountability. Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the government-owned enterprise.Published on Oct 13, 2023Updated on Aug 25, 202673What onboarding information is required for a fund?
Directors: Persons elected or appointed to serve on the board of directors of the fund. These persons govern and oversee the fund, and are responsible for its high-level strategy, operations, and accountability. Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the Privately Owned Company.Published on Oct 13, 2023Updated on Aug 19, 2026132What onboarding information is required for a privately owned company?
Directors (if any): Persons elected or appointed to serve on the board of directors of the privately owned company. These persons govern and oversee the privately owned company, and are responsible for its high-level strategy, operations, and accountability. UBOs (Ultimate beneficial owners): Persons who ultimately own and/or who exercise ultimate control over the privately owned company.Published on Oct 13, 2023Updated on Aug 5, 2026295What's the Spot DCA bot and how do I use it?
Let’s assume: Base safety order amount = 100 USDT Up to five safety orders allowed Here’s how the bot distributes funds for different multipliers: Safety Order Multiplier = 1 (Flat) Multiplier = 2 (Doubling) Multiplier = 0.5 (Halving) 1 100 100 100 2 100 200 50 3 100 400 25 4 100 800 12.5 5 100 1,600 6.25 Here’s what these profiles mean: Multiplier = 1 (Flat Allocation): each safety order uses the same amount — 100 USDT.Published on Oct 3, 2025Updated on Aug 27, 202614What onboarding information is required for a family office?
Directors: Persons elected or appointed to serve on the board of directors of the Family Office. These persons govern and oversee the family office, and are responsible for its high-level strategy, operations, and accountability. Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the family office.Published on Oct 13, 2023Updated on Aug 26, 202684What onboarding information is required for a Trust?
For example: Trust deed Complete the following template to finish verification Sign, scan, and upload the account opening authorization letter (a board resolution containing such authorization is also acceptable) The above information is only used for completing institutional verification. If you have any questions, please contact customer support or send an email to support@okx.com.Published on Oct 13, 2023Updated on Aug 25, 2026135What onboarding information is required for a privately owned financial institution?
Directors: Persons elected or appointed to serve on the board of directors of the privately owned financial institution. These persons govern and oversee the privately owned financial institution, and are responsible for its high-level strategy, operations, and accountability. Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the privately owned financial institution.Published on Oct 13, 2023Updated on Aug 25, 2026247What onboarding information is required for a Publicly Traded Company?
Directors: Persons elected or appointed to serve on the board of directors of the publicly traded company. These persons govern and oversee the publicly traded company, and are responsible for its high-level strategy, operations, and accountability. Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the publicly traded company.Published on Oct 13, 2023Updated on Aug 25, 202682Trading Fee Rules FAQ
and your asset size is 5,000,000 USD (meeting VIP 4), then you will enjoy a VIP 4 fee tier, and all tradings across all business lines are eligible for VIP 4 benefits.Published on Sep 3, 2026Updated on Sep 4, 2026Trading Fee Rules FAQ
past 30 days is 150,000,000 USD (meeting VIP 2), and your asset size is 5,000,000 USD (meeting VIP 4), then you will enjoy a VIP 4 fee tier, and all tradings across all business lines are eligible for VIP 4 benefits.Published on Mar 22, 2024Updated on Sep 9, 20261,101Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
The diagram below illustrates how the batch circuit and recursive circuits connect and pass data between each other. Keep in mind that in the diagram, we duplicate the circuits for illustration purposes, but in our implementation, we only use one circuit for each layer. Our Merkle tree is structured a bit differently. At the bottom 10 levels, each parent node has 2 children, while in the upper levels, each parent has 64 children.Published on Oct 21, 2024Updated on Sep 9, 2026109