All
FAQ
Announcements
Product documents
Pay Account FAQ
Receive USDG and USDC to your Pay balance to pay others. Use your card to make purchases using USDG and USDC.How can I recover my Pay account? You can easily sync your passkeys using a cloud backup through iCloud (iOS) or Google Password Manager (Android). If the cloud backup isn’t available, you can reach out to our customer support team to recover your passkey (Pay account).How do I set up my Pay account? Setting up your Pay account is simple.Jan 22, 2026Published on Jan 22, 2026Aug 13, 2026Updated on Aug 13, 20265Introducing Pay Loyalty Program
We're introducing loyalty levels — a new program built around how you save and spend with OKX Pay. There are five levels: Classic, Plus, Premium, Signature and Infinite. The higher your level, the better your Pay benefits. What's changing Until now, your Pay benefits followed your exchange VIP level, which reflects your trading activity. Loyalty levels add two more ways to move up that reward what you actually do in Pay: holding a balance and spending with your card.Oct 1, 2026Published on Oct 1, 2026Nov 5, 2026Updated on Nov 5, 20265Apple Pay – Additional Terms
Recurring Transactions (if offered) By enabling a recurring purchase in Apple Pay you authorise us to debit your Card until you cancel. Cancel anytime in the app under Settings → Recurring Buys. No Warranty Apple Pay is provided “as is” without warranties of any kind.Aug 8, 2025Published on Aug 8, 2025Aug 5, 2026Updated on Aug 5, 202613Google Pay – Additional Terms
No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Aug 8, 2025Published on Aug 8, 2025Aug 5, 2026Updated on Aug 5, 202615Pay wallet auto top-up FAQ
Auto top-up automatically transfers funds from your OKX Exchange account into your OKX Pay wallet when your Pay balance drops below a threshold you define. No manual action is needed.What do I need to configure when setting up a rule?May 14, 2026Published on May 14, 2026Oct 7, 2026Updated on Oct 7, 202619OKX Pay Online Payments: User Guide & FAQ
What is OKX Pay Online Payment? OKX Pay Online Payment lets eligible users pay participating online merchants directly from their OKX Pay balance using supported stablecoins. At checkout, review the order in the OKX App and authorize the payment with your passkey or device biometrics. Once the payment is successful, the selected stablecoin amount is deducted from your OKX Pay balance and transferred to the merchant.What do I need to use OKX Pay?Oct 19, 2026Published on Oct 19, 2026Oct 29, 2026Updated on Oct 29, 20261How do I buy crypto with Google Pay?
What payment methods can I use with Google Pay? You can use Visa or Mastercard credit and debit cards. Note: card issuers may decline certain transactions at their discretion.4. Can I withdraw funds directly to Google Pay or other digital wallets? No, withdrawals to digital wallets like Apple Pay or Google Pay aren't supported. You can withdraw funds to your linked bank account instead.5. Why can't I withdraw the crypto I purchased using Google Pay?Jul 22, 2025Published on Jul 22, 2025Aug 4, 2026Updated on Aug 4, 20265How do I buy crypto with Apple Pay?
Can I withdraw funds directly to Apple Pay or other digital wallets? No, withdrawals to digital wallets like Apple Pay or Google Pay aren't supported. You can withdraw funds to your linked bank account instead.5. Why can't I withdraw the crypto I purchased using Apple Pay? Although Apple Pay enables instant crypto purchases, some purchases may be subject to a temporary withdrawal hold as part of our security protocols.6. My Apple Pay transaction was declined, but I still see money deducted.Jul 2, 2025Published on Jul 2, 2025Sep 17, 2026Updated on Sep 17, 20266Do I need to pay fees for deposit and withdrawal?
No network fees for deposits You don’t need to pay any fees when depositing crypto into your OKX account. The withdrawal fee is always paid by the withdrawing party, not the receiving party. For example, if an individual (can be you or someone else) deposits crypto into your OKX account, you don’t need to pay the fee. Vice versa, when you withdraw crypto from your OKX account, you’ll be charged the withdrawal fee.Jun 1, 2023Published on Jun 1, 2023Aug 5, 2026Updated on Aug 5, 20265,716How do I add funds from portfolio to my Pay balance?
Easily add assets from your portfolio to your Pay balance. If your Pay balance is low, you can top it up anytime from your portfolio. Users need to set up Pay before they can add funds from the portfolio function.How do I add my funds?Jan 22, 2026Published on Jan 22, 2026Sep 11, 2026Updated on Sep 11, 20269Why did I pay more than the market price? Spread, price protection and quotes that won't load
More on how conversions work is in the Convert FAQ (https://my.okx.com/en-eu/help/eea-convert-faq).How do I trade without paying a spread? Applies to: Spot trading with a limit order. Use a limit order on Spot instead. Go to Trade > Spot and margin, set your own price, and your order goes to the order book directly: you pay the trading fee for your fee tier, and no spread. The trade-off is that a limit order only fills if the market reaches your price — it may not fill at all.Sep 4, 2026Published on Sep 4, 2026Sep 4, 2026Updated on Sep 4, 2026Moving funds in Vietnam: Transfer to Exchange and adding from Funding balance
OKX Pay (your USDG/USDT/USDC wallet on X Layer) and your Funding balance (exchange and trading account) are separate. You can move funds between them freely with no fee.Add from Funding balance to OKX Pay Go to the Pay tab. Tap Add funds → From Funding balance. Choose your asset and amount. Confirm. The transfer is typically instant.Transfer from OKX Pay to Funding balance Go to the Pay tab. Tap Transfer to Exchange. Choose your asset and amount. Confirm.Apr 20, 2026Published on Apr 20, 2026Oct 28, 2026Updated on Oct 28, 20261What's OKX Card?
The OKX Card is an international debit card (Visa or Mastercard, depending on your region) that lets you pay for purchases and services worldwide. It connects directly to your OKX Pay account, so you can spend your balance seamlessly—without hidden fees or unexpected exchange rate markups. 👉Learn more and apply for your OKX Card What's OKX Pay and how does it work with the OKX Card? OKX Pay is your digital dollar account built into the OKX app.Mar 24, 2026Published on Mar 24, 2026Oct 22, 2026Updated on Oct 22, 2026330OKX Card Subscription Cashback FAQ
Because eligibility is determined transaction by transaction each month, the subscription that earns your cashback may change from month to month depending on which eligible merchant you pay. Pay directly on the merchant’s official website, not via the App Store or Google Play, and allow the transaction to fully settle before cashback is credited.How do I qualify?Aug 19, 2026Published on Aug 19, 2026Nov 10, 2026Updated on Nov 10, 20269How to fix passkey error 50162 on Android devices
Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletionDec 8, 2025Published on Dec 8, 2025Aug 26, 2026Updated on Aug 26, 20265,161