All
FAQ
Announcements
Product documents
How can I do spot trading with the Jupyter Notebook?
How can I read my account balance? For more information on how to read your account balance, please read our dedicated guide.Sep 29, 2023Published on Sep 29, 2023Aug 5, 2026Updated on Aug 5, 2026583Simple Earn FAQ (EEA)
Select Redeem, insert your preferred redemption amount in the Redemption amount field, and select Redeem Read through the redemption summary and select Confirm to complete your redemption requestDec 9, 2025Published on Dec 9, 2025Aug 5, 2026Updated on Aug 5, 20262Hardware Wallet Verification FAQ
When you connect to your wallet, OKX reads the wallet's public account information — to confirm the addresses belong to you. This process cannot be used to move or spend your funds. Your private keys never leave your device, and every confirmation must be approved by you, on the device itself. OKX will never ask you for your recovery phrase or PIN. The information we read is stored securely and used only to verify your wallet.Sep 25, 2026Published on Sep 25, 2026Oct 1, 2026Updated on Oct 1, 2026How do I freeze my account? (web)
However, if you decide to unfreeze the account, you can unfreeze it at anytime by logging into your OKX app and completing a security check.Getting started Log in to your account at okx.com and go to the security center (Profile icon > Security) Find Account management at the Security Center page, select Freeze account Opening Freeze account page Read what'll happen after freezing your account What'll happen after you freeze your account Select Freeze accountAug 22, 2023Published on Aug 22, 2023Aug 25, 2026Updated on Aug 25, 2026421Belgium risk warning
certain cases may be very recent and not yet adequately tested; If one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; Virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; For more information about the risks associated with an investment in virtual currencies, we advise you to readMay 14, 2024Published on May 14, 2024Aug 5, 2026Updated on Aug 5, 2026416How do I freeze my account? (app)
You may contact our customer service for assistance if any difficulties are encountered.Getting Started Open your OKX app and select Menu Select Menu at the top left corner Go to Account settings and select Security Find Account management at the Security page, select Freeze account Select Reason to freeze account Read what'll happen after freezing your account What'll happen after you freeze your account Tick the relevant terms if you confirmed freezing it and select Freeze account Get SMS/emailJul 11, 2024Published on Jul 11, 2024Aug 5, 2026Updated on Aug 5, 20268How do I find my deposit address and tag/memo/comment?
Here's where you can find the address and tag/memo when depositing.On the app Open your OKX app, select Assets > Deposit > Deposit crypto Select the crypto you want to deposit, then select the designated deposit network You'll see your Deposit address and tag/memo/comment if it's required Note: if your selected crypto comes with a tag/memo/comment, there is a Deposit reminder that you need to read and acknowledge before viewing the deposit details.Aug 22, 2023Published on Aug 22, 2023Aug 26, 2026Updated on Aug 26, 202672,655How do I add my emergency contact?
Select Emergency contact under Advanced security Read the description and guide on the introduction page, before proceeding to add emergency contact. Learn more on emergency contact Enter your contact details. Fill in all the requested details of your emergency contact Toggle on Let OKX notify this contact option if you’d like us to send them a heads-up that they’ve been listed as your emergency contact.Jul 24, 2025Published on Jul 24, 2025Aug 14, 2026Updated on Aug 14, 2026370How do I deposit EUR with Paypal?
You can read more in How do I buy crypto with Paypal?4. How long does a deposit by PayPal take? Once you confirm the payment, the money will be added to your cash balance shortly.5. How do I check my cash deposit history?May 2, 2025Published on May 2, 2025Sep 3, 2026Updated on Sep 3, 20263OKX AI 101
Read-only mode: use --read-only so the AI can only view data, not execute any trades. Demo first: use --demo mode to test with simulated funds before going live with real capital. Avoid unofficial Skills: these may lead to asset loss. Only use skills reviewed by OKX.What is OKX Skills Marketplace? Skills is OKX's open marketplace for AI trading capabilities. Developers publish modular skills; users install what they need — like adding plugins to an AI assistant.May 4, 2026Published on May 4, 2026Aug 26, 2026Updated on Aug 26, 202614OKX Learn to Earn: BTC halving 2024 event rules
Read the rules below to learn more.When does the event take place? 28 March 2024, 00:00 UTC - 30 April 2024, 23:59 UTCHow do I participate? Read the provided learning materials and answer all the questions in the quiz. Claim your reward after correctly answering all the questions in the quiz. Rewards shall be distributed to your OKX account within 48 hours upon successful KYC completion. Note: before claiming the reward, you must complete the identity verification on your OKX account.Mar 26, 2024Published on Mar 26, 2024Aug 26, 2026Updated on Aug 26, 20266,677How to stake and redeem ETH with EigenLayer?
Head over to Earn and select ETH under the crypto list Select Earn from the main menu Select the offer that has EIGEN protocol Example of the offer has EIGEN protocol Enter the amount of ETH you'd like to allocate Insert your preferred amount of ETH here Read through the Allocation preview and select the checkbox to agree with the Terms & Services View your allocation preview Select Allocate to complete the orderHow do I redeem ETH on Eigenlayer?Jul 14, 2025Published on Jul 14, 2025Aug 5, 2026Updated on Aug 5, 20262How does leverage work in X-Perps trading?
The values you can select on any individual order are shown in the leverage selector on the order panel, so read them there before you size a position. Leverage can increase both potential gains and potential losses. It doesn't guarantee better results, it changes your exposure and risk.Does the Amount field in the order panel mean position size or margin? The Amount field is the total size of the position you're opening.Apr 9, 2026Published on Apr 9, 2026Sep 2, 2026Updated on Sep 2, 20265How do I explore new trading opportunities on OKX?
Select the Explore option at the main menu bar Under the Feed section, you'll be able to receive crypto news and updates Select the Feed option to load up the current news update Select Feed and you'll be able to find the latest news and X platform update within the Feed page Read through the latest news update from the FeedHow do I see the latest feed for a specific crypto?Jan 17, 2025Published on Jan 17, 2025Aug 5, 2026Updated on Aug 5, 20263Why can't I join or claim rewards from a campaign?
Read more here. New User Bonus Rewards are credited after you complete the required tasks within the campaign's validity period. Read more here. If you'd like to check the reward distribution time for a specific campaign, please refer to its Terms and Conditions section on the campaign page.Why can't I claim my rewards? Task not completed Some campaigns include specific task or progress requirements. Rewards can only be claimed after all required tasks are completed within the campaign period.Jun 10, 2025Published on Jun 10, 2025Aug 26, 2026Updated on Aug 26, 202616,017