All
FAQ
Announcements
Product documents
World Cup VIP Exclusive Gift Set FAQ
As long as the name and address are accurate, delivery will proceed normally.Can I use an overseas delivery address? Delivery may not be available in all countries or regions. To confirm whether your location is within our delivery coverage, please contact customer support.Which logistics provider will handle my delivery? The most suitable provider will be automatically assigned based on your region. Selecting a specific courier is not supported.Published on Dec 19, 2025Updated on Aug 5, 2026323OKX House FAQ
Use this number on the delivery partners' website to check your delivery status.9. What shipping options are available for OKX House orders? We work with our delivery partners to provide the shipping service. Delivery times and fees depend on your location and the option selected at checkout.10. Can I change or cancel my OKX House order after it's been placed? Unfortunately, orders cannot be modified or canceled once placed.11. What's the return policy for OKX House orders?Published on Nov 29, 2024Updated on Sep 7, 202622TradFi X-Perps Introduction FAQ
They do not involve physical delivery or ownership of the underlying commodity at any point. Trading GOLDUSD Perp does not mean you own physical gold. No storage, custody, transport, or delivery logistics apply.Why trade OKX TradFi X-Perps? OKX X-Perps allow eligible users to trade selected TradFi markets without opening a separate stock brokerage or commodity futures account.Published on Jun 9, 2026Updated on Aug 13, 2026How do I navigate to and customize notification settings?
This lets you choose which types of notifications you want to receive and whether you prefer push, web, or email delivery. Currently, notification settings can only be customized on the app. If you’re looking to set up specific price alerts instead, check out our guide here.Published on Oct 8, 2025Updated on Aug 25, 202623Forced liquidation FAQ
When a contract expires or a token is delisted, the system automatically performs delivery settlement according to the rules and credits the residual value, with no loss of maintenance margin. For contract expiry delivery, the delivery price is the arithmetic average of the USD index of the token over 30 minutes before delivery (sampled every 200 milliseconds). For token delisting, the settlement time and price basis are subject to the relevant announcement.9.Published on Sep 3, 2026Updated on Sep 3, 20263How do I check if an email is officially from OKX via EML file?
This is possible because the email delivery protocol (SMTP) doesn't verify the true identity of the sender. As long as a sender can technically connect to an email server, they can set the "From" address to look like it came from another domain, even when it didn't.What happens when a fake email is sent to you?Published on Nov 24, 2025Updated on Sep 1, 202627Split Position - Introduction & FAQ
Spot, margin, delivery futures, and options are not supported.Published on Aug 3, 2026Updated on Aug 6, 202623Why haven't I received the verification code?
Number portability issues: If you recently switched carriers while keeping the same phone number, delivery issues may occur. Please inform customer support for further assistance. If you still don’t receive any messages, follow the steps below to use another authentication method.On the App Select Didn't receive anything?Published on Aug 16, 2023Updated on Aug 5, 202628How do I protect my account from Trojan horse takeovers?
Phishing Emails and Attachments Emails disguised as bills, delivery notices, or company updates may contain dangerous links or attachments designed to deploy malware. Risky file types include .exe, .zip, .docm, and .xlsm. Cracked Software and Illegal Downloads Free and unauthorized software activators, game cheats, or pirated media often contain embedded Trojans. These are widely circulated on file-sharing platforms and pose significant security risks to your device.Published on May 30, 2025Updated on Aug 26, 202619
Showing 1-9 of 9 articles