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How to prevent phishing emails?
If the address looks similar but not exactly the same (for example, “okx.com” changed to “oikx.com” or an unrelated domain), treat the email as suspicious.2. Review the content carefully Even if an email looks polished, there are signs that often give away a phishing attempt. The email directs you to non-official websites OKX will never ask you to handle account issues through third-party websites. If you're prompted to log in, verify, or resolve issues on a non-OKX page, the email is unsafe.Published on Jun 24, 2025Updated on Aug 26, 20266What's mark price vs last price vs index price?
This means a position may be affected by liquidation risk based on the mark price, even if the last price briefly looks different.Published on Apr 15, 2026Updated on Sep 4, 20261Why should I choose OKX affiliate program?
If you're looking for an affiliate program, we highly recommend checking out our affiliate program. We're a leading cryptocurrency exchange that offers a variety of trading products and services. Our affiliate program is easy to sign up for and offers a commission rate of up to 50%. Learn more about it here.What am I missing out? Our affiliate program offers a tiered commission structure — the more referrals you bring in, the higher your commission rate.Published on Apr 19, 2024Updated on Sep 7, 202618What are OKX's crypto trading bots and how do I utilize them?
How the Spot DCA (Martingale) trading bot looks on the app While the DCA strategy is popular, our Spot DCA (Martingale) trading bot offers more flexibility. Users can choose when to enter a trade using technical indicators, and they only need to reserve the minimum funds required to start (Initial Order + First Safety Order). Additional funds can be added later as needed.Published on Sep 4, 2025Updated on Aug 27, 20262Affiliate activity portal - join page enhancement
Simply follow the steps below: Look for an ongoing activity on the Affiliate Portal Tick the checkbox beside "Promote activity on Join page. Learn more" Simply share the "https://www.okx.com/join/xxxxxx" URL and users who select on the link will be able to view the activity beside the sign-up form How many activities can I promote at a time using this new feature? You can only promote one activity at a time using this new feature.Published on Jun 8, 2023Updated on Aug 5, 2026229How do I modify TP/SL?
If you set your trigger on the mark price and then watch the last price on the chart, the two can differ, and your order can trigger at a moment that looks early or late on the chart. Check which price type is selected in the TP/SL panel before you compare a trigger against the chart.For the full setup steps, see How to set up take profit and stop loss of contract transactions.What are the tips for setting TP/SL?Published on Jun 13, 2024Updated on Sep 9, 202636How do I display historic orders on the chart?
Below is how you can start displaying your historic orders on the chart: Select Display on the trading chart Head over to the main menu on the trading chart and select Display Select Historical Orders Tick the Historical orders option to enable it Your historical orders will appear on the chart Once the page loads up, look up the historical order Hover over the historical order to view the details of your historical trade.Published on Nov 29, 2024Updated on Aug 5, 2026417How do I navigate to and customize notification settings?
If you’re looking to set up specific price alerts instead, check out our guide here. Below are the steps to navigate and customize your notifications according to your preference: Load your app and select Menu Enter into the profile section via Menu Select your Profile and settings in the top menu to load User Center Enter the User Center section Select Preferences.Published on Oct 8, 2025Updated on Aug 25, 202623How do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on Jul 3, 2025Updated on Aug 25, 202640X-Perps fees overview: trading fees, funding, and other costs
Review in-app details before confirming conversion or transfer steps.Why does my X-Perps result look different? What should I do?Published on Apr 9, 2026Updated on Sep 1, 20261How do I check if an email is officially from OKX via EML file?
If you are unsure, submit the EML file to OKX Customer Support for verification.Why can scammers make an email look real to you? Scammers can modify parts of an email's header to make the message appear as if it was sent from a legitimate domain, including an official address. This is possible because the email delivery protocol (SMTP) doesn't verify the true identity of the sender.Published on Nov 24, 2025Updated on Sep 1, 202627What's OKX Convert?
To check a specific conversion, open Convert, select the asset you're converting from, and look at the drop-down list of assets you can convert into.Published on Sep 27, 2023Updated on Sep 4, 20262,169Why is my deposit/withdrawal suspended?
If you've checked the reasons above and your deposit or withdrawal is still delayed, contact OKX Assistance with your transaction ID so the team can look into it directly.Published on Sep 1, 2026Updated on Sep 1, 2026How do I add OKX widget on my phone?
(Optional) Select Preferences to configure the look & feel of the widget Drag the floating widget to the desired area on your device screen Learn more on how to switch on the floating widget on the web here.What's the recommended device settings? We recommend Android users make these setting changes to ensure widget display data is refreshed promptly. Actual setting steps may vary by device.Published on Aug 15, 2023Updated on Aug 26, 20266,473OKX Product Council FAQ
OKX is looking for active users who use OKX products every day and have informed views on what works and what could be better. Experience across multiple exchanges is a plus. OKX values honest, specific, and constructive feedback.How do I apply? The group is invite-only and places are limited. If you'd like to help shape the future of OKX, apply through the Product Council form.Is there a cost to join? No.Published on Jul 31, 2026Updated on Aug 5, 20261