For Android devices: Download the app from Google Play (your device must be able to access Google services). It's also available on other major app stores, including Huawei AppGallery, Xiaomi App Store, OPPO App Store, and vivo App Store. If Microsoft Authenticator isn't available in the app store on your device, try installing one of the app stores listed above first, then download it from there.How to link the authenticator app to your OKX account?

Start with Method 1, and if the issue continues, follow Method 2 to remove the damaged passkey and recreate it.Method 1: Update Google Play services Go to Settings > All applications on your phone and locate Google Play services. Locate Google Play services in your phone's application list Select the kebab menu icon and select Uninstall updates. Select Uninstall updates After the updates are removed, scroll down and select App details to open the Google Play Store page.

Restart and update the app Completely close the app (force-quit if possible). Restart your phone or tablet. Check the App Store or Google Play for updates. Install any available updates before opening the app again. Many app crashes are fixed through regular updates and bug patches. 2. Check your internet connection Connectivity issues can prevent apps from loading.

If your account is compromised, the extra layer of protection will prevent you from withdrawing funds to any unauthorized addresses.Getting started Open your OKX App, go to Portfolio > select Transfer > select Withdraw > Select crypto Transfer option on Portfolio page 3. Select Address book from the list of destinations 4. Select Address Settings icon at the top-right corner of the Address book page 5.

Open the deposit page There are two ways to get there: From the homepage — open your OKX app and select Deposit From Assets — open your OKX app, go to Portfolio, and select Deposit2.

Before you create a passkey, make sure you at least have: A mobile device with iOS 16.0.0+ or Android 14.0+, or A USB security key that supports the FIDO2 protocol Note: iOS: Requires iOS 16.0+ and the system Passwords app. Update iOS or reinstall the app if needed. (The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2.

Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off. Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed.

Why can't I take screenshots on the desktop app? If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.Other issues If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or dataFor Android Go to Settings > Apps > OKX app > Storage.

Internal transfer: Transfer crypto instantly with zero fees to OKX users.Getting Started Open your OKX app, go to Assets or Portfolio, and select Withdraw. OKX app home page and profile page with Withdraw optionOn-chain withdrawal 1. Select the preferred crypto you want to withdraw 2.

Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully.

and authentication code and Confirm to freeze the account Note: it's required to bind with authenticator app in your account before freezing it.

Linked an authenticator app to your account. Confirmed that you understand the account can't be recovered after closure. Reviewed the cooling-off periods for reusing your email address, phone number, and identity information. Note: self-service account closure availability may vary depending on your region and account status.

Avoid in-app purchases or intermediary billing services such as the App Store or Google Play, as the transaction must be identified under the eligible subscription provider’s merchant name to qualify. Receive your cashback in OKX Pay once the transaction is fully settled. It usually takes 1-5 business days for a card transaction to settle.

Why can’t I find the Web3 wallet in the OKX app? If the Web3 switch is visible at the top of your OKX app homepage, tap it to open the Web3 wallet homepage. Try the following: Open the OKX app At the top of the OKX app homepage, open the mode selector—it may display Exchange or Simple—and select Web3, if available. If you can access the Web3 homepage but no wallet is displayed, go to Menu → Wallet Management → Add Wallet to create or import a wallet.

Follow this guide to enhance the security of your OKX app and device:Scenario 1: I have downloaded the unofficial clientWhat are the risk indicators? The app interface appears distorted or has functional abnormalities. You cannot update the app through official channels. The app frequently requests unnecessary permissions (e.g., access to contacts, SMS).How do I obtain the official OKX Client?