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Address type upgrade FAQ
Address book updates We've updated the address book with new Network scope and Token scope options, giving you more flexibility and control over which networks and tokens each saved address applies to. When you're making a withdrawal, the address book also automatically filters addresses based on the network and token you've selected. What do "Network scope" and "Token scope" mean when I add an address? These new options give you more flexible and secure control over your withdrawal addresses.Published on Aug 26, 2025Updated on Aug 5, 2026864What is the 30-day verified address feature?
Delete the address and add it again as a permanently verified address.How do I verify an address for 30 days? When adding or verifying an address in your withdrawal address book, the default verification period is 30 days. To verify an address permanently instead, select Change verification period during the setup. This feature is available on web and in the app (version 6.75 and above).Published on Jul 4, 2024Updated on Sep 9, 2026What proof of address documents can I submit?
Make sure the name and address match the information entered during verification.Published on Aug 28, 2026Updated on Aug 28, 2026What should I do if I deposit to the wrong address?
To deposit crypto to OKX, you need to use the deposit address provided on the OKX deposit page after selecting your crypto and deposit network.You deposited to the wrong address if you used a different receiving address when making the transfer.Check the receiving address used for the transfer Open the withdrawal or transfer record on the sending platform and find the receiving address and transaction ID (TxID).Published on Oct 15, 2024Updated on Sep 8, 2026266How do I submit my proof of address (POA)?
Document should include the customer's full name, photograph & address. Note: The POA must be your residential address. Your full name on the POA must match your legal name. If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 6 months. The POA must be a clear photo of your original POA or a PDF file.Published on Sep 5, 2023Updated on Aug 5, 20265How do I verify OKX's ownership and balance of the wallet address?
Step 4: Verify whether the Recipient Address matches the EOA1 address (the OKX-controlled address) in the file.2. Eigenlayer Staking Step 1: Download and open the OKX POR Reserve File. Step 2: Filter the address data where Type is "Eigenlayer Staking", and copy the address (as shown below). Step 3: Go tobeaconcha.in and paste the public key address. Step 4: Verify whether the Recipient Address matches the EOA2 address (i.e., the contract's withdrawal address) in the file.Published on Sep 26, 2023Updated on Aug 26, 20261,028How do I find my deposit address and tag/memo/comment?
Go to Deposit > Deposit crypto > switch address Switch to your desired addresses How do I add a new deposit address? On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address? On the deposit page, select Address > Edit > Edit the deposit address name Select the edit from the address book page to editHow do I change my deposit address?Published on Aug 22, 2023Updated on Aug 26, 202672,088How do I migrate my email address or phone number to another account? (app)
You want to link a new phone number or email address, but it's linked to another account.How to migrate my email address or phone number? Open the OKX app, go to User Center, and select Profile Find Security center and select Email Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email.Published on Jan 19, 2025Updated on Sep 24, 2026How do I migrate my email address or phone number to another account? (web)
What's self-migrating email address or phone number? It's a new feature that allows you to migrate your email address or phone number from a different account to your current account. Your current account remains active while the other account will be closed. This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account.Published on Aug 22, 2023Updated on Sep 24, 2026How do I migrate my email address or phone number to another account? (web)
This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account. You want to migrate an unverified account into a verified account. Note: you can't migrate a verified account into an unverified account.How to migrate my email address or phone number?Published on Aug 22, 2023Updated on Sep 24, 2026405X Layer FAQ
How do I use the X Layer address?Published on Jan 29, 2026Updated on Aug 13, 202614How do I enable allowlist? (web)
You can either enter the address or select the address in your address book. If there's no address available, you can select Add address or Manage address book to add a new address to your address book. Open your address book 4. Select Add address and select your preferred options; whether single address or multiple addresses. Note: when adding address, you can save the network selected as an EVM network address to withdraw other crypto from this network.Published on Aug 14, 2023Updated on Aug 14, 2026434How do I enable allowlist? (app)
Select Address Settings icon at the top-right corner of the Address book page 5. You can either enable the Allowlist only or enable the New address withdrawal lock at the same time Note: when adding address, you can save the network selected as a universal address to withdraw other crypto from this network. 6. You can either enter the address or select the address in your address book. If there's no address available, you can select Add recipient on the Address book page. 7.Published on Jul 31, 2026Updated on Aug 5, 20266How do I apply for the OKX Market Forced Royalty Contract?
Aggregator addresses, mandatory royalty market contract addresses, and unified authorization contract addresses are transaction-related addresses that must be configured. The batch transfer tool address is the OKX tool address, compatible with ERC721 and ERC1155, and its configuration is optional.Published on Jun 18, 2024Updated on Aug 5, 202640Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Tag (tag/memo) is an unique digital string used to identify deposit address. Some blockchains use one shared deposit address for an entire platform, so the address alone can't tell who the funds are for — the tag does. Depending on the crypto and the platform, the same field may be labelled Tag, Memo, or Comment; they all serve the same purpose. Whenever a tag is required, you must fill in both the address and the tag. Not every crypto and network requires a tag.Published on Aug 22, 2023Updated on Sep 9, 2026422