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How do I secure my exchange account?
The security of user funds and assets is the foremost priority on our platform. Not only have we established sophisticated security systems for our internal wallets, but we also provide industry-leading security features and tools for our users. We have several security features that can help users secure their crypto assets on our platform: Login password Email verification Authenticator app...Jun 12, 2024Published on Jun 12, 2024Aug 26, 2026Updated on Aug 26, 20261,451Moving funds in Vietnam: Transfer to Exchange and adding from Funding balance
OKX Pay (your USDG/USDT/USDC wallet on X Layer) and your Funding balance (exchange and trading account) are separate. You can move funds between them freely with no fee.Add from Funding balance to OKX Pay Go to the Pay tab. Tap Add funds → From Funding balance. Choose your asset and amount. Confirm. The transfer is typically instant.Transfer from OKX Pay to Funding balance Go to the Pay tab. Tap Transfer to Exchange. Choose your asset and amount. Confirm.Apr 20, 2026Published on Apr 20, 2026Oct 28, 2026Updated on Oct 28, 20261How do I deposit OKT Chain assets from Web3 Wallet to Exchange?
The team will apply to distribute a small amount of OKT tokens to cover your gas fees.What if the OKX exchange doesn’t show the OKTC chain? Some regions may not support the OKTC network directly. In this case, you can use any EVM-compatible address (such as an ERC20 deposit address). After the deposit is completed, the exchange will handle the token conversion for you.OKX exchange no longer supports OKT tokens. What should I do with my coins?Jan 16, 2026Published on Jan 16, 2026Aug 5, 2026Updated on Aug 5, 202616How can I quickly top up my OKX Wallet gas fee from the OKX Exchange?
., Fill up TRX) Select Transfer from Exchange and Next Enter the amount and confirm Once the top-up is completed, you can continue sending your assets Note: Each crypto has a minimum withdrawal amount. The actual amount is subject to what's shown on the page.Don't see the Transfer from Exchange option? If Transfer from Exchange doesn't appear after selecting Fill up, your wallet isn't linked to your Exchange account. You'll need to link them first before this option becomes available.May 21, 2025Published on May 21, 2025Aug 5, 2026Updated on Aug 5, 2026398Why is my crypto withdrawal asking for information, and what do I need to do?
You may need to identify the receiving exchange, provide recipient details, or verify control of a private wallet address.What do I need to provide?For Singapore users To an exchange: Provide the exchange name and, if sending to someone else, the recipient’s name. To a private wallet: If sending to someone else, provide the recipient’s name. A control test is required.For UAE users To an exchange: Provide the exchange name.Oct 1, 2026Published on Oct 1, 2026Nov 2, 2026Updated on Nov 2, 20261What's Wallet Connect?
Only verified Exchange main accounts can connect wallets. A wallet address can only be connected to one Exchange account at a time. Connecting a new account automatically disconnect the previous one. Each Exchange account can connect up to 10 wallets. Switching devices requires reactivating connected wallets. The Wallet Connect feature allows you to connect your exchange account with your wallet.Jan 7, 2025Published on Jan 7, 2025Nov 5, 2026Updated on Nov 5, 20261,695Travel Rule FAQs for EEA users
If you’re making a withdrawal: Make sure you’re searching for the exchange entity that holds the recipient’s account, not just a similarly named exchange in another country. If you still can’t select the exchange or complete the withdrawal, contact OKX Support with the exchange name and the issue you see. An exchange being absent from the list does not automatically mean the entire exchange is non-compliant.Dec 17, 2024Published on Dec 17, 2024Oct 21, 2026Updated on Oct 21, 2026634Why is my crypto deposit locked, and how do I unlock it?
For UAE users From an exchange: Provide the exchange name. For deposits of AED 3,500 or more sent by someone else, also provide the sender’s name, country of residence and date of birth. From a private wallet: For deposits of AED 3,500 or more sent by someone else, provide the sender’s name, country of residence and date of birth. For EEA users From an exchange: Provide the exchange name, sender’s name and sender’s country of residence.Oct 1, 2026Published on Oct 1, 2026Oct 21, 2026Updated on Oct 21, 2026232X Layer upgrade and OKT/OKB asset handling FAQ
OKB can't be used to offset exchange trading fees, and holding OKB doesn't affect fee discount tiers.Aug 13, 2025Published on Aug 13, 2025Aug 6, 2026Updated on Aug 6, 202682Can’t find your wallet? Learn how to complete digital signature verification
Never give it to Customer Support or enter it into an Exchange verification form. Before returning to OKX Exchange, compare the addresses. The address shown in OKX Wallet must match the one you’re verifying. Signing from an account with a different address will fail. How do I complete verification after importing? Return to the verification screen in the OKX Exchange app or website and select OKX Wallet. Connect the account with the matching address.Oct 1, 2026Published on Oct 1, 2026Oct 16, 2026Updated on Oct 16, 20264How do I fund my OKX Wallet for McLaren Race Rewind?
Various payment methods are available for purchasing crypto for users in regions supported by our Exchange section. Learn more here. Should our platform be unavailable in your area, you can always opt for another exchange of your preference.Transfer to OKX Wallet If you have funds on our Exchange platform, use the Withdraw Crypto from Exchange option that can be entered via the Receive option on the Wallet main page.Oct 4, 2024Published on Oct 4, 2024Aug 5, 2026Updated on Aug 5, 202634Introducing Pay Loyalty Program
What's changing Until now, your Pay benefits followed your exchange VIP level, which reflects your trading activity. Loyalty levels add two more ways to move up that reward what you actually do in Pay: holding a balance and spending with your card. Your exchange VIP level still counts. It continues to qualify you for a loyalty level, and it keeps applying to trading fees and other exchange benefits exactly as before.Oct 1, 2026Published on Oct 1, 2026Nov 5, 2026Updated on Nov 5, 20265What's a dusting attack?
That way, they can connect your wallets to your exchange account and uncover your identity. This only works with centralized exchanges, where you have to go through identity verification to open an account. Once the attacker learns who you are, they can target you with phishing, extortion, and other crypto scams. In other words, the dust attack itself is not an attack.Oct 4, 2024Published on Oct 4, 2024Aug 26, 2026Updated on Aug 26, 202614What should I do if I mistakenly withdraw crypto via the wrong network?
Open your OKX exchange account, and select Assets > Deposit 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDC, in this case, you should select USDC-ERC20 4. Return to your Web3 wallet, select Send > select crypto and network 5. Paste the deposit address you copied from your exchange account 6.Jan 21, 2025Published on Jan 21, 2025Aug 5, 2026Updated on Aug 5, 20269What's OKX Convert?
With Convert, you can exchange most of the cryptos listed on our platform. It's extremely flexible and convenient to use, allowing you to convert stablecoins to Bitcoin (BTC), Ethereum (ETH), and more, or to convert any balance into your preferred crypto. To get a real-time exchange rate, you only need to select your crypto pair from the drop-down menu. Note: BTC and ETH can only be converted with BTC, ETH, or stablecoins.Apr 1, 2026Published on Apr 1, 2026Aug 5, 2026Updated on Aug 5, 20261