For detailed instructions, see Why is my account restricted and what should I do?.FAQCan I appeal or restore my account? Unfortunately, account closure decisions are final and are made after a comprehensive platform review. We're unable to accept any appeal requests.Why did I receive an account closure notification? OKX is committed to maintaining a safe, healthy, and compliant trading environment.

Below are some possible reasons that may lead to a failed identity verification: Selfie detection failed. Invalid ID (E.g. Unsupported ID type, ID issued has ‌expired). There's an existing account with the same identity information. ID detection failed. (E.g. Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID...

Corporate officers: Persons with significant responsibility to control, manage or direct the NPO including executive officers or senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions. Directors: Persons elected or appointed to serve on the board of directors of the NPO.

What's a family office? Family offices are entities set up to facilitate trading, investing, or other financial transactions using the personal wealth of the companies’ ultimate beneficial owners.Who are the key persons for a family office?

Corporate officers: Persons with significant responsibility to control, manage, or direct the privately owned financial institution including executive officers, senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions. Directors: Persons elected or appointed to serve on the board of directors of the privately owned financial institution.

What's a publicly traded company? Publicly traded companies are entities with distributed ownership among public shareholders through publicly traded stock shares.Who are the key persons for a publicly traded company?

Why did my passkey stop working after reinstalling the Android app? On Android, uninstalling and reinstalling the app clears local security data, including your passkeys. As a result, previously bound passkeys become invalid, and you'll need to bind your passkey again after reinstalling. To prevent this in the future, update the app directly through the Google Play Store instead of uninstalling it. Updating the app keeps your existing passkey active.13.

, Vice President, or Treasurer), or any other persons who regularly perform similar functions.

, Vice President, or Treasurer), or any other persons who regularly perform similar functions.

To register as a privately owned operating company, you need to provide the information of: At least one corporate officer/manager: Persons with significant responsibility to control, manage, or direct the privately owned company including executive officers, senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other person who regularly performs similar functions.

Why did I pay more than the chart price when I used Buy/Sell or Convert? Applies to: Buy/Sell and Convert, at the moment you're shown a quote. Buy/Sell and Convert quote you a single all-in price. That price isn't the mid-market price you see on the chart — it includes a spread, which is how the quote is priced. OKX publishes the maximum spread it may apply.

The actual amount is subject to what's shown on the page.Don't see the Transfer from Exchange option? If Transfer from Exchange doesn't appear after selecting Fill up, your wallet isn't linked to your Exchange account. You'll need to link them first before this option becomes available. For more details: What's Wallet Connect Note: the Transfer from Exchange option isn't available on the OKX Wallet app.

How did you pay? A payment method such as a card or a bank transfer can carry its own charge from the provider, separate from anything OKX charges. Check which of the four differed between the two trades before concluding that one of them was charged incorrectly.How can I lower what I pay? A few things are within your control: Use limit orders on the order book. A limit order that isn't filled immediately is charged the maker fee, which is lower than the taker fee.

Start with Method 1, and if the issue continues, follow Method 2 to remove the damaged passkey and recreate it.Method 1: Update Google Play services Go to Settings > All applications on your phone and locate Google Play services. Locate Google Play services in your phone's application list Select the kebab menu icon and select Uninstall updates. Select Uninstall updates After the updates are removed, scroll down and select App details to open the Google Play Store page.

What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.