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How do I link an authenticator app?
Check the latest verification code displayed in your authenticator app and enter it in the New Authenticator App field on OKX to complete the setup.On the Web Log in to your account at okx.com and go to the security center (Profile > Security) Find the Authenticator app and select Set up Find the Authenticator app under Authentication methods Open your existing authenticator app, or download and install one if needed.May 21, 2026Published on May 21, 2026Aug 5, 2026Updated on Aug 5, 2026FAQ4How do I find the Marketcap feature?
Identify trends: detect bullish or bearish market conditions and adjust your trading strategies accordingly.How do I find the Marketcap feature?Feb 27, 2025Published on Feb 27, 2025Aug 5, 2026Updated on Aug 5, 2026FAQ8How do I find the token unlocks feature?
You can easily find the token unlocks schedule by following these steps:On the web Go to the Markets menu on the homepage Search for the token you want to check using the search menu Select the token and open its Overview page on the right of the screen Look for the Token unlocks option, which will display the upcoming unlock events and their details Token unlocks menu in the Overview of the crypto page, on the web pageOn the app Use the search bar to find the token you’re interested in Select theMar 4, 2025Published on Mar 4, 2025Aug 5, 2026Updated on Aug 5, 2026FAQ15How do I find supported crypto and networks?
Before making deposits or withdrawals, you can check the supported crypto and networks on the website in two ways to avoid issues with transactions not being completed.On the webMethod 1: Check from the deposit or withdrawal page Open the OKX website, select Asset > Deposit/Withdraw. Choose your crypto from the dropdown. Select the network dropdown to view all supported networks. Note: some...Jan 28, 2025Published on Jan 28, 2025Sep 30, 2026Updated on Sep 30, 2026FAQ18Why can’t I find the Web3 wallet in the OKX app?
If you still can’t find the entry or access your existing wallet assets, contact customer support. Provide your app version, mobile operating system, screenshots and whether you’ve completed identity verification so the team can investigate. Never share your seed phrase, private key or password.Oct 22, 2026Published on Oct 22, 2026Nov 5, 2026Updated on Nov 5, 2026FAQ28How do I find my user ID (UID)?
OKX's user ID (UID) is a unique identifier assigned to each account on our exchange platform. Think of it as your account’s fingerprint—exclusive to you and essential for various platform activities. Your user ID helps us to identify your account quickly and accurately, making it an important reference for customer support inquiries, security verification, affiliate programs, and certain...Mar 20, 2025Published on Mar 20, 2025Aug 25, 2026Updated on Aug 25, 2026FAQ234Can’t find your wallet? Learn how to complete digital signature verification
You can find the import instructions for the app or browser extension here. Only enter your recovery phrase or private key in the genuine OKX Wallet import screen. Never give it to Customer Support or enter it into an Exchange verification form. Before returning to OKX Exchange, compare the addresses. The address shown in OKX Wallet must match the one you’re verifying. Signing from an account with a different address will fail. How do I complete verification after importing?Oct 1, 2026Published on Oct 1, 2026Oct 16, 2026Updated on Oct 16, 2026FAQ4Where can I find the minimum deposit amount required for non-BTC?
If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select Deposit Search for the token you want to deposit Choose the appropriate network.Oct 16, 2024Published on Oct 16, 2024Aug 5, 2026Updated on Aug 5, 2026FAQ68How do I find my deposit address and tag/memo/comment?
The process for sub-accounts to find deposit addresses is the same as for the main account. If your deposit address appears different, this may be due to the system upgrade or the presence of multiple available addresses, which is normal. To reduce operational risk, please consistently use the same address when possible.Aug 22, 2023Published on Aug 22, 2023Aug 26, 2026Updated on Aug 26, 2026FAQ72,643Where do I find limits, fees and processing time details for cash deposit?
The limits can vary depending on factors like: The deposit method you choose Your account verification level When selecting a deposit method, you'll find the remaining limit for each one. Select the information (i) icon for more details. The deposit limits as shown on the deposit method selection for the app The deposit limits as shown on the deposit method selection for the webTypes of limits Minimum Deposit limit: Minimum amount you can deposit per transaction.May 23, 2025Published on May 23, 2025Aug 5, 2026Updated on Aug 5, 2026FAQ33Where do I find limits, fees and processing time details for cash withdrawal?
The limits can vary depending on factors like: The withdrawal method you choose Your account verification level When selecting a withdrawal method, you'll find the remaining limit for each one. Select the information (i) icon for more details. The withdrawal limits as shown on the withdrawal method selection for the app The withdrawal limits as shown on the withdrawal method selection for the webTypes of limits Minimum withdrawal limit: Minimum amount you can withdraw per transaction.May 23, 2025Published on May 23, 2025Aug 5, 2026Updated on Aug 5, 2026FAQ51Where can I find details about cash withdrawal limits, fees, and processing times?
The limits can vary depending on factors like: The withdrawal method you choose Your account verification level When selecting a withdrawal method, you'll find the remaining limit for each one. Select the information (i) icon for more details. The withdrawal limits as shown on the withdrawal method selection for the app The withdrawal limits as shown on the withdrawal method selection for the webTypes of limits Minimum withdrawal limit: Minimum amount you can withdraw per transaction.Apr 13, 2026Published on Apr 13, 2026Aug 5, 2026Updated on Aug 5, 2026FAQ3TradFi X-Perps
You can find the full list of available pairs on the OKX trading page. Why is the price slightly different from what I see on the stock exchange? The OKX X-Perp index is a composite of multiple sources, including stock price feeds, RWA tokens, and stock perps on other exchanges. It is not a 1:1 mirror of any single exchange's price. Are all OKX margin modes supported? Yes. You can use isolated margin, cross margin, multi-currency margin mode, and portfolio margin mode, just like other X-Perps.Jul 8, 2026Published on Jul 8, 2026Aug 5, 2026Updated on Aug 5, 2026Product documentationX Stake FAQ
How do I participate in X Stake event?On the App Go to the Web3 page > Tap Boost > select X StakeOn the Web Go to the Web3 page > Boost > X Stake During the event, the system takes a daily snapshot of your Boost Volume and Boost Balance. If you’re eligible, you can select the Join button on the event page and stake the required tokens on X Layer to participate in the event. Your rewards will be calculated from the start of your participation.May 12, 2026Published on May 12, 2026Aug 5, 2026Updated on Aug 5, 2026FAQ11X Layer FAQ
How do I use the X Layer address?Jan 29, 2026Published on Jan 29, 2026Aug 13, 2026Updated on Aug 13, 2026FAQ17