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How do I check if an email is officially from OKX via EML file?
If the verification result shows that the address is not an official domain, the email can be considered fraudulent. If the address is valid but the email content appears suspicious (e.g., contains instructions to withdraw funds, scan QR codes, or click links), proceed to 2.2. Verify the email's authenticity using the EML file If the verification result shows the address is official, but the content appears suspicious: Proceed to use the EML file to verify the authenticity of the email.Nov 24, 2025Published on Nov 24, 2025Sep 1, 2026Updated on Sep 1, 2026FAQ28Hardware Wallet Verification FAQ
Verification is done by confirming on your device. You never need to send a transaction to prove ownership.Sep 25, 2026Published on Sep 25, 2026Oct 1, 2026Updated on Oct 1, 2026FAQA beginner's guide to identity verification
Related articles: Why did my identity verification fail? How do I verify an individual account? Guide to ID and selfie photos for identity verificationSep 25, 2023Published on Sep 25, 2023Aug 25, 2026Updated on Aug 25, 2026FAQ6,535Tokenized stocks FAQ
Can I place limit orders for tokenized stock trading? Limit orders are supported for TradFi contract trading, but if you're trading on DEX, only market orders are available.16. Can tokenized stocks be used as trading margin or collateral? No. Tokenized stocks cannot be used as trading margin or collateral.17. What's the difference between a Tokenized Stock and an actual stock?Feb 2, 2026Published on Feb 2, 2026Oct 2, 2026Updated on Oct 2, 2026FAQ19What are Pre-IPO X-Perps and how do they work?
That means you can react to developments such as funding announcements, company milestones, regulatory filings, or IPO news without waiting for a traditional stock exchange to open.Use the trading workflow you already know For traders already using OKX for crypto or X-Perps, Pre-IPO markets add another type of exposure within the same broader trading environment.Sep 8, 2026Published on Sep 8, 2026Sep 8, 2026Updated on Sep 8, 2026FAQWhy did my identity verification fail?
How to check the failed reason of identity verification? You can check your email for the failed reason and submit it again by clicking the link.Aug 8, 2024Published on Aug 8, 2024Aug 5, 2026Updated on Aug 5, 2026FAQ111Guide to ID and selfie photos for identity verification
The information collected is for the sole purpose of completing the verification process. If you have any questions, please contact our customer support.Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 2026FAQ14,735Why haven't I received the verification code?
Select didn't receive anything to change different verification method You can choose an alternative verification method, such as the Authenticator app, voice call, Telegram or WhatsApp to complete the verification.Aug 16, 2023Published on Aug 16, 2023Aug 5, 2026Updated on Aug 5, 2026FAQ39OKX to list Tokenized Stocks for trading
Please check the availability of the listed token or product for your region in the app.To support the growth of Tokenized Stocks and meet our users’ diverse trading needs, OKX has listed 20 new Tokenized Stock pairs on our spot trading markets. OKX has also expanded Buy/Sell and Convert support to 90 Tokenized Equities assets.Sep 10, 2026Published on Sep 10, 2026Sep 10, 2026Updated on Sep 10, 2026AnnouncementsPre-IPO Futures
Corporate actions may trigger an additional Rebase: If the underlying company undergoes a corporate action that changes its total share count — such as a stock split or reverse stock split — OKX may decide to perform an additional Rebase on the contract to align its pricing basis with the adjusted share count. After the company completes its IPO, OKX will, at an appropriate time, convert the Pre-IPO contract to a standard Equity futures contract.Sep 2, 2026Published on Sep 2, 2026Sep 21, 2026Updated on Sep 21, 2026Product documentationIdentity linked to another account: verification and ownership FAQ
Can I merge two accounts or transfer my identity verification to another account? Account merging and identity verification transfer are not standard self-service functions. Continue using the account already associated with your identity unless the page provides another approved option. Do not close, freeze, or move assets solely to bypass identity verification.5. I used a relative’s or friend’s identity document for verification. What should I do?Aug 28, 2026Published on Aug 28, 2026Sep 2, 2026Updated on Sep 2, 2026FAQ15Institutional verification: status, tasks, rejection and information updates
I did not receive the institutional verification information-request email or cannot find the submission entry. What should I do? Sign in to the business account used for the application and open the institutional verification page. Check for Continue, Provide information, or another pending task. Check the registered business email, including the spam and junk folders.3. My institutional verification was returned or rejected. How can I see the reason and resubmit?Aug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 2026FAQ5How do I verify OKX's ownership and balance of the wallet address?
This article will guide you through the process of how to verify OKX's ownership and balance of the wallet address via OKX's reserve snapshot file and open source reserve verification tool.What should I prepare before verification? 1. Open the verification tool, select the zip file to download You can see the following two tools in the folder: VerifyAddress: verify ownership of reserve address.Sep 26, 2023Published on Sep 26, 2023Aug 26, 2026Updated on Aug 26, 2026FAQ1,059How do I check the status of my institutional verification?
Confirm your registered business name and use a bank account registered under that exact name.Q2: Why does my institutional verification say my ID was already used? This usually means a document has already been submitted to a related company or entity. Check your email (including spam) for a message from the verification team with your specific case instructions, and reply with any requested supporting documents.Oct 10, 2024Published on Oct 10, 2024Aug 24, 2026Updated on Aug 24, 2026FAQ43How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Sep 5, 2023Published on Sep 5, 2023Aug 25, 2026Updated on Aug 25, 2026FAQ7,076