All
FAQ
Announcements
Product documents
How do I place a TP/SL with Limit Order?
Trade > select TP/SL > OCO > enter amount for TP trigger price and SL trigger price > Sell Fill in your TP/SL trigger prices to proceed with your tradingPublished on May 31, 2024Updated on Aug 5, 2026303How do I modify TP/SL?
Your order is only triggered when the price type you selected reaches your trigger price. If you set your trigger on the mark price and then watch the last price on the chart, the two can differ, and your order can trigger at a moment that looks early or late on the chart.Published on Jun 13, 2024Updated on Sep 9, 202636How do I trade with different order types?
Protect gains by enabling a trade to remain open when the price is moving in the trader's favour.Trigger A Trigger order executes a limit or market order once your target price is reached, automating your trades at predefined prices.How do I place a Trigger order? How you can place a Trigger order Select Trigger Order Set your target price at last price/ mark price/ or index price Set the type of order (limit or market) Confirm the orderWhy should I use Trigger order?Published on Jun 18, 2024Updated on Sep 9, 2026391Pay wallet auto top-up FAQ
You'll need to define three things: Trigger threshold — the minimum Pay balance that activates a top-up Top-up amount — the fixed amount to transfer each time the rule triggers Funding sources — up to 3 sources, ranked in priority order to determine which is drawn from firstHow do I set the auto top-up feature? Note: please ensure that your app is on version 6.171.1 for iOS, while Android version is on 6.171.0. Auto top-up isn't a scheduled recurring transfer.Published on May 14, 2026Updated on Aug 26, 202617Event Contracts Hit settlement FAQ
If an unscheduled trading halt, early close, stale price, insufficient data, or other underlying market disruption occurs, the event enters dispute review and OKX determines the final settlement price under the manual settlement procedure.How is a dispute triggered and processed? A dispute can be triggered automatically (e.g., missing index price or a risk-control rule is triggered) or manually (anomaly detected by the platform or user complaint via ticket).Published on Apr 16, 2026Updated on Aug 26, 2026Large Withdrawal Protection FAQ
When your 24-hour cumulative withdrawals exceed your threshold, the next withdrawal will trigger facial verification before it can proceed.What happens when I exceed my threshold? Once your 24-hour cumulative outflows reach your set threshold, the next withdrawal will trigger a facial verification request. After passing verification, the withdrawal proceeds as normal.Published on Jul 7, 2026Updated on Aug 5, 20267Split Position - Introduction & FAQ
Per-position TP/SL: Set take-profit and stop-loss on a single sub-position, with the trigger set by PnL%, PnL amount, or price change %. When triggered, only that sub-position is closed - others are unaffected. Per-position closing: Market close an entire sub-position with one tap Cross and isolated margin: Both margin modes are supported, in both hedge and one-way position modes.Published on Aug 3, 2026Updated on Aug 6, 202623Event Contracts Between settlement FAQ
If an unscheduled trading halt, early close, stale price, insufficient data, or other underlying market disruption occurs, the event enters dispute review and OKX determines the final settlement price under the manual settlement procedure.How is a dispute triggered and processed? A dispute can be triggered automatically (e.g., missing index price data or a risk-control rule is hit) or manually (anomaly detected by the platform or reported via a user support ticket).Published on Apr 16, 2026Updated on Aug 26, 2026What's a limit order?
If the exact price matters to you more than speed, use a limit order: a limit order isn't filled at a worse price than the one you set, though it may not be filled at all.Why is my trigger order filled at a different price from my trigger price? Applies to take-profit, stop-loss and other trigger orders. A trigger order isn't in the market until your trigger price is reached. At that moment your order is sent to the market and filled at the prices available then.Published on Aug 22, 2023Updated on Sep 9, 2026180Forced liquidation FAQ
There are four common reasons: your stop loss is triggered by the trigger price type you set (last price / mark price / index price) while liquidation is triggered by the maintenance margin ratio; you only set a stop loss for part of the position; the order generated after the stop loss was triggered did not get filled during volatile market conditions; and the liquidation process cancels orders in the opening direction first.2.Published on Sep 3, 2026Updated on Sep 3, 20263How to add personalized messages for custom price alerts?
With the ability to add personalized messages to these alerts, you can include tailored notes, reminders, or even specific trading strategies to guide your actions when the alert is triggered. This feature not only enhances your trading efficiency but also keeps your alerts aligned with your unique goals and plans, ensuring you remain organized and prepared for every market opportunity.Published on Feb 6, 2025Updated on Aug 5, 20265How do I set up a liquidation alert?
You can typically set the alert to trigger at a specific percentage of your margin level or when your account equity drops below a certain amount.What notification methods are available for liquidation alert? Web notifications and push notifications.What should I do if I receive a liquidation alert? If you receive a liquidation alert, consider the following actions: Deposit additional funds: add more funds to your account to meet the margin requirements.Published on Aug 2, 2024Updated on Aug 11, 202625OKX API FAQ
Rules for setting stop-loss trigger price/take-profit trigger price – during selling, the take-profit trigger price is greater than the latest transaction price, and the stop-loss trigger price is less than the latest transaction price; while during buying, the take-profit trigger price is less than the latest transaction price, and the stop-loss trigger price is greater than the latest transaction price.What's "Interface error: 50102 Timestamp request expired"?Published on Sep 20, 2024Updated on Aug 27, 2026144What should I do if my phone number/email address/authenticator app is unavailable?
and you'll be prompted to download the OKX app to proceedI can't log in to my accountOn the app If you remember password but fail two-factor authentication (2FA) Log into your account as usual, then the system will trigger two-factor authentication Select Unable to verify?Published on Sep 15, 2023Updated on Aug 25, 20266,642Trading Signal Bot FAQs
Ensure that the alert you're expecting to trigger has been activated. Check your alerts log on TradingView Open the details of your Signal bots and check Events history to see if the alert on TradingView has been triggered. Refresh this page and look for any logged events that occurred around the same time as the message trigger.Published on Oct 9, 2023Updated on Aug 5, 2026140