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Pay passkey setup FAQ
Pay requires passkeys to ensure fast and secure onboarding.Why can’t I continue with Pay signup? If your device’s built-in password manager isn’t installed or activated, the passkey prompt cannot appear—blocking the signup process. This is most common on iPhones without the Passwords app installed or Android devices where Google Password Manager is disabled. For other Pay passkey-related matters, visit here.FAQ (iOS version)Do I need the Apple “Passwords” app?Published on Dec 18, 2025Updated on Jan 2, 2026FAQConvert to Pay FAQ
If you converted non-Pay assets to Pay assets, you'll notice a decrease in your Convertible category and an increase in your Pay ready category. The changes will be reflected in a couple of minutes, ensuring your balances are updated in real-time. Learn more about other parts of Pay here.Published on May 23, 2025Updated on Mar 31, 2026FAQ21Pay account FAQ
There is a quick onboarding process within Pay, you can set it up by generating a passkey on your device — it's quick and secure. If you want to learn more about Pay, visit here.Published on Apr 28, 2025Updated on Mar 30, 2026FAQ538Why do I see Pay products in both Simple Mode and Pay Mode?
You might notice Pay in both Simple mode and Pay mode. Simple mode offers a simpler, more intuitive experience for everyday payments, while still using the same account and balance. It's just two ways to use Pay, depending on what you want to do.What's the difference between Pay in Simple mode and Pay mode? Both use the same account, but they offer different levels of control and features. For more details about this, visit here.What is Pay in Simple mode?Published on Jan 27, 2026Updated on Feb 11, 2026FAQOKX Launches PAY, DGD, GNT
Dear Valued Customers, We are launching PAY, DGD, GNT soon, please take note of the following go-live schedules: 1. PAY, DGD, GNT deposit - 16:00 Dec 1, 2017 (Beijing time) 2. PAY, DGD, GNT spot trading - 20:00 Dec 1, 2017 (Beijing time) As the transaction of digital assets involve extensive risks, you are reminded to assess your risk tolerance before participating in these trades. As always, OKX will do all it takes to provide you with the best products and services. OKX December 1, 2017Published on Dec 1, 2017Updated on Nov 17, 2025AnnouncementsHow do I activate my Pay?
These risks are especially relevant for users on Apple devices, where compatibility and system integration are critical. To ensure the best security and reliability, we strongly recommend using the native passkey management tool—Passwords—to create, store, and manage your passkeys. Learn more about Pay Passkey here.Published on May 2, 2025Updated on Mar 31, 2026FAQ4,940How do I access my rewards on Pay?
Pay Rewards is a loyalty program that allows eligible users to earn rewards on USDG on X Layer in Pay. The program is funded by us and is designed to incentivize holding stablecoins in Pay. Your funds remain in your Pay balance. Note that rewards may be changed or discontinued at any time.How can I access the Rewards section?Published on Apr 28, 2025Updated on Mar 31, 2026FAQ57Do I need to pay fees for deposit and withdrawal?
No network fees for deposits You don’t need to pay any fees when depositing crypto into your OKX account. The withdrawal fee is always paid by the withdrawing party, not the receiving party. For example, if an individual (can be you or someone else) deposits crypto into your OKX account, you don’t need to pay the fee. Vice versa, when you withdraw crypto from your OKX account, you’ll be charged the withdrawal fee.Published on Jun 1, 2023Updated on Mar 16, 2026FAQ5,570How can I send/accept payments in IM on Pay?
SendStep 1: Start a chat with a friend Open the Message page in Pay Tap the plus (+) icon at the top right corner Select New Message Choose a friend to start a chat with — you can add them by their phone number, or sync your phone contacts to see who's already on OKXStep 2: Send crypto using Pay Once your chat is set up, sending crypto is easy: In the chat, tap the plus (+) icon at the bottom right Select Pay Set the amount and currency you’d like to pay with Tap Pay to complete the transfer YourPublished on Apr 28, 2025Updated on Mar 31, 2026FAQ39How do I send crypto gifts in IM on Pay?
Learn more about Pay here, the new way to send crypto.Published on Apr 28, 2025Updated on Mar 31, 2026FAQ21Ramadan lucky draw with OKX!
Apple Airpods Pro 3 price refers to the Apple website and does not include taxes, specifically a Apple Airpods Pro 3 with a retail price of $249 (Physical IPhone will only be offered in Thailand and Indonesia - within capital city area otherwise it will be replaced with USDT voucher) Apple Airpods Pro 3 winners will be reached out via email and given 7 days to claim their prize. If winners do not respond within 7 days, they will forfeit their Apple Airpods Pro 3 rewards.Published on Apr 10, 2023Updated on Nov 17, 2025AnnouncementsPasskey FAQ
Why can't I verify my passkey with my original device and Apple ID? If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on Mar 19, 2025Updated on Mar 4, 2026FAQ118OKX will list Alchemy Pay (ACH), Liquity (LQTY) for spot trading
OKX is pleased to announce the listing of Alchemy Pay (ACH), Liquity (LQTY) on our spot trading markets.Please take note of the following schedule: ACH, LQTY deposit will open at 06:00 am UTC on Apr. 21 ACH /USDT, LQTY /USDT Spot trading will open at 10:00 am UTC on Apr. 21 ACH, LQTY withdrawal will open at 10:00 am UTC on Apr. 22 Alchemy Pay is a hybrid payment system focused on crypto and fiat payment acceptance for enterprises, and crypto on- and off-ramps via Visa, Mastercard, PayPal as wellPublished on Apr 21, 2023Updated on Nov 17, 2025AnnouncementsOKX to delist BTG, CHAT, CVT, DEVT, PAY, PPT, ROAD, SFG, SOC and CNTM spot trading pairs
The affected projects are as follows: BTG/BTC;BTG/USDT;CHAT/USDT;CVT/USDT;DEVT/USDT;PAY/USDT;PPT/USDT;ROAD/USDT;SFG/USDT;SOC/USDT;SOC/USDC;CNTM/USDT; Execution time: We will delist the above-mentioned projects at 8:00 - 8:15 am UTC on Mar. 29, 2023. Users are advised to cancel orders pertaining to these pairs before the delisting. If your order is not canceled in time, it will automatically be cancelled by the system.Published on Mar 29, 2023Updated on Nov 17, 2025AnnouncementsHow do I create passkeys? (app)
Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2. Open the OKX app, go to menu, and select Profile and settings Select menu at the top left corner 3. Find the Security in the User center Select Security on the user center page 4. Select Passkeys Select Passkeys to continue 5.Published on Aug 16, 2023Updated on Apr 6, 2026FAQ12,938