FAQ

Account management and security

How do I close my account? (web)
Published on 22 Aug 2023Updated on 10 Aug 2026480
How do I close my account? (app)
Published on 22 Aug 2023Updated on 25 Aug 2026917
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 25 Aug 2026416
How do I freeze my account? (App)
Published on 22 Aug 2023Updated on 25 Aug 2026380
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 24 Sept 2026405
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 25 Aug 2026601
How do I change or reset my login password if I forgot my login credentials?
Published on 22 Aug 2023Updated on 11 Aug 202619,992
How do I update my login password?
Published on 22 Aug 2023Updated on 5 Aug 202632
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 23 Sept 20269,060
I haven't received the verification code
Published on 16 Aug 2023Updated on 26 Aug 202633,920
I haven't received the SMS code
Published on 16 Aug 2023Updated on 11 Aug 202635
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 14 Aug 202614,155
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 5 Aug 20264,424
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 26 Aug 20262,255
Disabling cloud sync on your authenticator app
Published on 12 May 2023Updated on 25 Aug 20265,463

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