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How can I switch the site to my preferred language?
This ensures that you can easily switch to your preferred language within the regions supported by us. Here’s how to select the Language option from the top menu to view the available languages.Published on 15 Jan 2026Updated on 31 Mar 202615How do I transfer/deposit crypto with my sub-accounts?
Open the deposit page in your standard sub-account on the web If you're accessing from our app, switch to your preferred sub-account at Menu > Profile and settings > Profile > Switch accounts, then go to Assets, and select Deposit. Open the deposit page in your standard sub-account on the appPublished on 22 Aug 2023Updated on 4 Apr 20267,397My authenticator app isn't working, what should I do?
Start logging in and select Switch verification method (on the app) or Switch to phone verification (on the web). You'll then be able to log in with SMS, voice, or email code depending on the platform. Switching verification method in the app Switching verification method on the webI want to unlink my authenticator app You can unlink your authenticator app completely, both in your OKX account and on the login page. To do this, refer to the guide below: How do I change my authenticator app?Published on 11 Aug 2023Updated on 9 Feb 20262,000My mobile phone isn't working, what should I do?
Switching verification method in the app Switching verification method on the webI want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app.Published on 22 Aug 2023Updated on 27 Jan 2026464What is sub-account?
Login to your main account at okx.com and go to Sub-accounts Toggle on the Switchable option to switch between your sub-accounts and main account Toggle on the switchable option on the sub-account that you want log in Select Switch on the sub-account that you would like to log in to. Alternatively, you can go to Profile > Switch account, and select the sub-account you want to log in.Published on 22 Aug 2023Updated on 4 Mar 20261,832How do I find my deposit address and tag/memo/comment?
You can add up to 20 addresses for different cryptos and networks.How do I switch between multiple deposit addresses? If you have multiple deposit addresses, all of them can receive funds. Go to Deposit > Deposit crypto > switch address Switch to your desired addresses How do I add a new deposit address? On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address?Published on 22 Aug 2023Updated on 2 Apr 202668,410How do I add my emergency contact?
Switch on the notification feature Ensure that the details provided are spot on Select when to notify your contact — we'll first reach out after your inactivity period, and if there's no reply within Your response time, we'll contact them. Set the inactivity period and your response time Review the information and make your confirmation.Published on 24 July 2025Updated on 12 Feb 2026260How do I track the cost price of my spot trades?
Get the details of your spot trading from the crypto pageHow do I switch between Average and Cumulative Cost Price?Published on 5 Sept 2024Updated on 6 Apr 202627What can I do if my device is running in an unsafe environment?
We recommend switching to a different browser and trying to log in again.Published on 19 Jan 2023Updated on 12 Feb 2026298I haven't received the verification code
Number portability issues: If you recently switched carriers while keeping the same phone number, delivery issues may occur. Please inform customer support for further assistance. If you still don’t receive any messages, follow the steps below to use another authentication method.On the app Select Didn't receive anything?Published on 16 Aug 2023Updated on 7 Apr 202632,714How do I adjust the color theme of the trading interface?
You can seamlessly switch between light and dark modes, ensuring optimal visibility and comfort regardless of the time of day or your working conditions. This customization enhances your overall trading experience, allowing you to stay focused and productive for longer periods.Published on 27 Nov 2024Updated on 10 Sept 202523How do I display historic orders on the chart?
Select the View details to view more info about it Place your mouse on the historical order to view more details Once the details are selected, more info on the order will appear If you're wondering how you can switch on the trade confirmation on your trade, visit here.Published on 29 Nov 2024Updated on 10 Sept 2025417How can I troubleshoot web or app issues?
Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.Published on 11 Feb 2026Updated on 4 Mar 20266How do I turn on the quick order feature?
Select Display Enable quick order by ticking the Quick order option Activate the Floating window and/or Plus button by toggling the function on Switch on both of the options available under the Quick order option Find out how you can effortlessly execute your trade precisely here.Published on 23 Oct 2024Updated on 10 Sept 202516How do I use Trading bonus?
Other modes need to be switched to spot and futures mode before activation.How do I view its history? After successful activation, the funds of the activated trading bonus voucher will be automatically transferred to your trading account. On the app: enter Assets > Trading account > History On the web: select My Assets > Order Center > Trading account historyHow do I view its balance?Published on 8 Mar 2024Updated on 6 Apr 20261,145