All
FAQ
Announcements
Product documents
Crypto available for withdrawal FAQ
What does crypto available for withdrawal mean? Crypto that's available for withdrawal excludes any crypto that's locked and protected under withdrawal limits. It represents the portion of crypto that's immediately accessible for withdrawal following the deposit into the account.What does funds unavailable for withdrawal mean in relation to crypto available for withdrawal? Funds unavailable for withdrawal refer to the value of crypto from recent deposits.Published on 25 Jan 2024Updated on 11 Feb 20263,688Convert FAQ
Why does the available balance on the convert page show a negative number? This is normal. The available balance on the convert page reflects the actual available amount of the asset, unlike the trading page where negative values are displayed as 0. If the asset has an open margin position that is currently at a loss, the actual available balance may be negative and will be displayed as such.7. Why is convert not working?Published on 27 Sept 2023Updated on 9 Apr 20261,496Options trading FAQ
Mass cancel and CAA are available for MMP orders.What are the position limits for options trading? Options position limits lists the default order size and position limits. For market makers, please contact your account manager or institutional@okx.com to raise any limits.Is self-trade prevention available for options trading via API? Self-trade prevention is offered via API.What are the API rate limits for options trading? Single order rate limit is 60 requests per 2 seconds.Published on 19 Nov 2024Updated on 9 Feb 20264How can I switch the site to my preferred language?
Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us. Here’s how to select the Language option from the top menu to view the available languages.Published on 15 Jan 2026Updated on 31 Mar 202615Why is my accessible balance lower than my funds unavailable for withdrawal?
USD value (Crypto asset) Accessible balance 20,000 (~20 ETH) Unavailable for withdrawal 0 (Protected value) 0 (Locked value) 0 Available for withdrawal 20,000 (~20 ETH)Published on 13 May 2024Updated on 3 Apr 2026345How do I turn on and sync multiple charts on a screen?
Select from any of the available trading modes off the main page menu to load the trading chart Select the multiple chart option from the main menu of the chart Select the chart layout, select up to 8 charts Load the chart layout option and select the 8-chart option Sync the interval, crosshair, and date range under Sync chart settings Head back to the chart layout and load all the synchronization of the options available For more info on how to navigate better in the trading world, visit here.FAQCanPublished on 9 Aug 2024Updated on 10 Sept 202530How do I turn on the quick order feature?
Select Display Enable quick order by ticking the Quick order option Activate the Floating window and/or Plus button by toggling the function on Switch on both of the options available under the Quick order option Find out how you can effortlessly execute your trade precisely here.Published on 23 Oct 2024Updated on 10 Sept 202516Do I need to pay fees for deposit and withdrawal?
If your balance is insufficient but partially available, the available balance will be deducted first, and the remaining fee will be deducted from the withdrawal amount.Published on 1 June 2023Updated on 16 Mar 20265,573How do I explore new tokens?
The page offers a comprehensive overview of the latest tokens available for trading. It highlights trending tokens, provides detailed information on each token, including market performance and trading volume, and features expert insights and analysis to help you make informed decisions. Additionally, you can set up alerts for newly listed tokens to ensure you never miss an opportunity. provides a comprehensive overview of the latest tokens available for trading.Published on 9 Aug 2024Updated on 17 Nov 2025How do I discover new tokens?
The page offers a comprehensive overview of the latest tokens available for trading. It highlights trending tokens, provides detailed information on each token, including market performance and trading volume, and features expert insights and analysis to help you make informed decisions. Additionally, you can set up alerts for newly listed tokens to ensure you never miss an opportunity. provides a comprehensive overview of the latest tokens available for trading.Published on 9 Aug 2024Updated on 10 Sept 202555What's a limit order?
When the market price meets your conditions, the system will execute the order at the best available price within your specified limit. Whether a limit order is executed as a maker or taker depends on the price you set, the order quantity, and current market conditions. Example: If the current market price of BTC is 53,000 USDC and you want to buy at a lower price of 52,900 USDC, you can place a limit buy order at 52,900 USDC.Published on 22 Aug 2023Updated on 3 Apr 2026176World Cup VIP Exclusive Gift Set FAQ
Delivery may not be available in all countries or regions. To confirm whether your location is within our delivery coverage, please contact customer support.Which logistics provider will handle my delivery? The most suitable provider will be automatically assigned based on your region. Selecting a specific courier is not supported. Tracking details will be available on the page once your order has shipped.Can my shipment be expedited?Published on 19 Dec 2025Updated on 6 Apr 2026313How do I use the custom interval feature?
Go to the Trading page Hover on the arrow besides the Candles option, and select the interval selector above the trading chart Scroll down and select Custom interval from the available options Select Custom Interval within the list of interval periods available Enter your preferred time interval (for example, 3 minutes, 12 hours, or any custom setting) Fill in the custom time interval as you wish Confirm your selection, and the chart will adjust accordinglyHow does the custom interval feature helpPublished on 5 Mar 2025Updated on 10 Sept 20255Where do I find limits, fees and processing time details for cash withdrawal?
All supported currencies and available cash withdrawal options will be listed based on your region. If your preferred payment method isn't supported or listed, you won’t be able to withdraw cash to your accounts. Check the supported currencies and available cash withdrawal options on your withdrawal method for app Check the supported currencies and available cash withdrawal options on your withdrawal method for webHow do I view the withdrawal processing fees?Published on 23 May 2025Updated on 4 Mar 202634How do I withdraw AUD with bank transfer?
To comply with local laws and regulations, cash deposits are only available in specific regions. This may mean that your account is currently not eligible to access this feature.2. Can I make a withdrawal while my bank account verification is still pending? No. You can only make the withdrawal once your account ownership is successfully verified.3. How do I know if my bank account is verified?Published on 13 Mar 2024Updated on 30 Dec 202521