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How can you protect yourself from a phishing attack?
You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on 17 Aug 2023Updated on 3 Mar 20263,692How to fix passkey error 50162 on Android devices
Select Uninstall updates After the updates are removed, scroll down and select App details to open the Google Play Store page. Scroll down to find 'App details' Select Update and wait for the update to complete. Update the app Restart your device (this step is important). Return to OKX and try passkey verification again.Published on 8 Dec 2025Updated on 26 Dec 20251,663How do I obtain an ASIC Extract?
Open the ASIC Connect website at connectonline.asic.gov.au Go to the Search ASIC Registers section Go to 'Search ASIC Registers' Select Organisation and Business Names and enter the company name, then Go In the search results, select the company you are looking for and View Details Scroll down to the section Company extract and select Current company information Select Current company information under Company extract Select Add to cart and OK Select the item you'd like to get and Pay now For thisPublished on 2 July 2025Updated on 3 Dec 20251How do I use the custom interval feature?
Learn how you can use the custom formula feature here.Published on 5 Mar 2025Updated on 10 Sept 20255How do I track my assets when trading in Spot and Futures mode?
After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list. Update your display on the Positions & assets type visibility according to your preference Note: The total number of positions across all types, along with the number of results matching the filter criteria, can be displayed simultaneously.Published on 23 Oct 2024Updated on 12 Feb 202619What's OKX Convert?
It's extremely flexible and convenient to use, allowing you to convert Tether (USDT) to Bitcoin (BTC), Ethereum (ETH), and more, or to convert any balance into your preferred crypto. To get a real-time exchange rate, you only need to select your crypto pair from the drop-down menu. Note: BTC and ETH can only be converted with BTC, ETH, or stablecoins. Direct conversion between BTC/ETH and most tokens isn't supported except for BTC/ETH or stablecoins.Published on 27 Sept 2023Updated on 1 Apr 20262,162How do I protect my account from Trojan horse takeovers?
If you use passkeys or two-factor authentication (2FA) that are synced across devices, these can also be extracted, allowing the hacker to gain full control of your account.What should I do if I suspect my account has been compromised? If you detect suspicious activity on your device or account, act quickly: Disconnect from the Internet — turn off Wi-Fi or power down your device and router If you can still access your OKX account, freeze it before disconnecting.Published on 30 May 2025Updated on 5 Feb 202611What should I do if I want to withdraw assets that are not supported on other platforms?
When you withdraw cryptos from OKX, please ensure that the network and crypto are supported by the recipient's platform or wallet. Once your withdrawal status is marked as In Progress or Transferred Out, you cannot cancel the withdrawal on OKX. You will need to contact the recipient's platform or wallet for assistance in recovering or reversing the transaction.1.Published on 8 Apr 2025Updated on 3 Feb 20269How do I secure my account after detecting unusual activity?
If you notice any unusual activity on your account, you have to contact official customer support immediately. We’ll assist you in freezing your account promptly to safeguard your assets.Published on 21 Mar 2025Updated on 12 Feb 202632Why is my OKX app not working?
Try the following: Switch between Wi-Fi and mobile data Disable any VPN or proxy Check whether the platform’s servers are experiencing downtime If the service itself is down, you may simply need to wait until it’s restored.3. Clear cache or app data For Android: Go to Settings. Select Apps. Choose the OKX app. Tap Storage. Select Clear Cache. If the issue continues, you can also select Clear Data (this logs you out but may resolve deeper bugs).Published on 16 Mar 2026Updated on 6 Apr 20263How does futures spread trading work on OKX Liquid Marketplace?
In other words, futures spread traders can profit when the market trends go up or down, or remain flat over the terms of the traded contracts. In crypto, future spread traders usually target either the Calendar spread or the InterCoins spread: Calendar spread: the spread between two contracts with the same underlying asset, the same notional quantity, but different expiry dates and opposite directions.Published on 13 Mar 2024Updated on 10 Sept 20256What's the Spot Grid bot and how do I use it?
From the trading bot dashboard, you can monitor and manage your spot grid bot: Modify parameters: adjust the bot's price range and grid quantity even after it’s active, allowing flexibility in response to market changes. Withdraw profits: transfer grid profits earned by the bot directly to your trading account. Stop your bot: when you stop the bot, all pending orders are cancelled. You can choose to either sell the crypto at the market price or keep it.Published on 12 Feb 2025Updated on 17 Nov 202511How do I trade perpetual futures on OKX?
Review your open position: after your trade is executed, you can review the status of your position by scrolling down to the trade history window on the trading homepage. Open orders are unfilled orders waiting to be executed. Positions, on the other hand, are executed trades. If you'd like to offset or close an open position, you can do so by entering a price and an amount to close and selecting Close. You can also select MKT Close All to exit an entire position at the current market price.Published on 25 Mar 2024Updated on 2 Apr 2026130Trading bot FAQ
From the trading bot dashboard, you can monitor and manage your TWAP bot: Stop your bot: You can manually stop the bot at any time. Upon stopping, all pending orders are canceled, and remaining funds are returned to your trading account.Published on 12 Feb 2025Updated on 11 Dec 2025OKX API FAQ
This is the password you filled in when applying for the API key. You need to remember it yourself. Once you forget it, you can't retrieve it and you'll need to create a new API key.How do I create an API key? On the App: Log in to your OKX account > Select Menu > Scroll down and select API > Create API key On the Web: Log in to your OKX account > Go to your Profile and select API and connections > Create API keyHow do I create a demo disk API key?Published on 20 Sept 2024Updated on 23 Mar 2026135