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What should I do if facial recognition fails?
Device-related issuesApp permissions Kindly ensure that our app has been granted permission to access your phone's photo album and camera, as well as permission to use storage space. You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again.Published on Oct 11, 2024Updated on Apr 6, 2026432How to get started with Savings Starter?
Croix, St. John and St. Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom (specifically regarding our derivatives-related Services for retail users), Bangladesh, Bolivia, Donetsk, Luhansk and Malta. Limit one (1) gift per recipient. Sub-accounts will not be eligible to participate or receive any rewards.Published on Sep 5, 2023Updated on Feb 9, 20262,373Learn & Earn Campaign that is only for Turkish users event rules
This promotion excludes residents from the following jurisdictions: Hong Kong, Cuba, Iran, North Korea, Crimea, Malaysia, Singapore, Syria, United States of America including all U.S.A. territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St.Published on Oct 24, 2023Updated on Feb 9, 202637OKX Learn to Earn: BTC halving 2024 event rules
This promotion excludes residents from the following jurisdictions: Hong Kong, Belgium, Cuba, France, Iran, Japan, North Korea, Crimea, Malaysia, Singapore, Syria, United States of America including all U.S.A. territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St. Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom, Ireland, Bangladesh, Bolivia, Donetsk, Luhansk, Uzbekistan and Malta.Published on Mar 26, 2024Updated on Aug 28, 20256,676OKX Learn to Earn with OKX and TON (The Open Network) phase two event rules
This promotion excludes residents from the following jurisdictions: Hong Kong, Belgium, Cuba, France, Iran, Japan, North Korea, Crimea, Malaysia, Singapore, Syria, United States of America including all U.S.A. territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St. Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom, Ireland, Bangladesh, Bolivia, Donetsk, Luhansk and Malta.Published on Dec 26, 2023Updated on Apr 3, 20264,135How do I check the number of block confirmations? (app)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You'll receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Published on Aug 22, 2023Updated on Jan 29, 2026593How do I check the number of block confirmations? (web)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You will receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Published on Aug 22, 2023Updated on Feb 12, 2026139How do I make full use of OKX's time-saving NFT trading tools?
By enhancing precision, Order Book Mode empowers you to execute trades with greater accuracy and efficiency. Collection offers: simplifying portfolio management Managing a diverse portfolio is made simple with OKX's Collection Offers feature. Traders can conveniently organize and monitor multiple assets within collections, streamlining the process of tracking and executing trades across various cryptocurrencies.Published on Jan 5, 2024Updated on Sep 12, 202510Crypto profit & loss analysis (PnL) FAQ
When the total value of crypto assets is greater than $10, the system will start calculating the cumulative PnL. If a crypto borrowing has occurred, the absolute value of the borrowed crypto is greater than $10 and that currency will also be displayed. Accumulated PnL at this point = absolute value of total value sold/withdrawal - absolute value of total value bought/deposit - absolute value of current position liabilities6.Published on Aug 22, 2023Updated on Apr 6, 2026104How do I use the Taker buy/sell volume indicator?
This ratio offers insights into the prevailing market mood, enabling traders and investors to discern the timing of buying and selling activities with greater accuracy. The display of Taker buy/sell volume indicatorHow do I turn on the Taker buy/sell volume indicator?Published on May 16, 2024Updated on Sep 10, 202529United Kingdom (UK) financial promotions FAQ
High-Net Worth Investor: High-net worth investors are those whose annual income is greater than £100,000 (excluding pension withdrawals) OR those who have net assets greater than £250,000. Net assets exclude your home, your pension or any rights under qualifying insurance contracts.How often do I need to complete the FCA questionnaire and self-categorisation statement?Published on Dec 28, 2023Updated on Feb 9, 202669How do I automate grid trading strategies on futures grid trading bot?
In futures grid mode, you can amplify position size with leverage, enabling you to trade greater volume than otherwise possible. Be warned, though. Leverage is an advanced tool that carries much greater risk than simple spot trading. This tool doesn't provide financial or investment advice and past performance isn't indicative of future results. If you choose to trade leveraged positions with the futures grid trading bot, make sure you fully understand the associated risks beforehand.Published on Jun 13, 2024Updated on Sep 10, 202528How do I use the custom interval feature?
By using the Custom interval feature, traders can refine their market analysis with greater flexibility, making it easier to adapt to different trading strategies and market conditions. Learn how you can use the custom formula feature here.Published on Mar 5, 2025Updated on Sep 10, 20255How do I manually set up spot grid trading bots?
Edit Parameters feature is designed to give users greater flexibility and control. By using it, it allows you to: Adjust your grid bot setting, such as the upper and lower range, or the grid quantity, on-the-fly — without having to close and reopen new bots. Better respond to changing market conditions and maintain a consistent investment strategy.Published on Jun 6, 2024Updated on Nov 17, 2025204Exploring OKX NFT marketplace: your gateway to exclusive collections
Cross-Platform Accessibility: The ability to bring NFTs from other marketplaces into OKX provides users with greater flexibility and control over their digital assets. Security and Trust: OKX is known for its robust security measures, provided your NFTs are safe and protected. User-Friendly Interface: The platform is designed for beginners, even if you're new to NFTs. This way, it's easy to browse, buy, and trade digital assets.Published on Dec 28, 2023Updated on Sep 12, 2025518