All
FAQ
Announcements
Product documents
Institutional verification: status, tasks, rejection and information updates
1. My institutional verification is still under review or taking longer than expected. What should I do? Check the institutional verification page and the registered business email for any request for additional information. If additional information is required, please provide it so that the review can continue. If no action is required, the application remains under review; monitor the page and...Aug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 20265How do I check the status of my institutional verification?
Please check your email for updates as our onboarding team may contact you for additional information While the application is under review Once your application is approved, the status will update to Approved Your institutional verification status will return as Verified once it's approved Note: if your application is rejected, the status will be updated to Rejected and you may select the verification feedback option for more information and you'll receive a detailed explanation of the rejectionOct 10, 2024Published on Oct 10, 2024Aug 24, 2026Updated on Aug 24, 202643OKX x McLaren NFT Sweepstakes Terms & Conditions
Shadow Cap 20 £40 / $50 6 MTC Tour 10 £95 / $120 Replica Cap 26 £43 / $54 7 2 GS tickets, paddock tour, driver meet-and-greet (+$1,000 for flights + accommodations) 2 £1,600 / $2,025 Cobranded cap 30 £35 / $45 8 Virtual Driver Briefing 10 £0 / $0 Cobranded cap 30 £35 / $45 9 Signed cap 5 £40 / $50 Cobranded cap 30 £35 / $45 10 MTC Tour 10 £95 / $120 Cobranded cap 30 £35 / $45 11 MTC Tour 10 £95 / $120 Replica Cap 27 £43 / $54 12 Virtual Driver Briefing 10 £0 / $0 Cobranded cap 30 £35 / $45 13 2Apr 25, 2024Published on Apr 25, 2024Aug 26, 2026Updated on Aug 26, 2026608How do I post ads in the OKX P2P marketplace?
You can toggle the ad to become Active or Inactive in Ad status What does Online and Offline user status mean? This user status enables you, as a merchant, to take a break from accepting orders. You can toggle between Online and Offline on the My Ads page. If your status is set to Online all your Active ads will be able to accept orders. If your status is set to Offline, all your Active ads will not be able to accept new orders.Sep 5, 2023Published on Sep 5, 2023Sep 3, 2026Updated on Sep 3, 2026669How do I check my deposit progress?
Check the Progress and Status columns for its current confirmation progress and deposit status. Select the blockchain explorer icon next to the Transaction ID, where available, to view the transaction’s latest on-chain status.What can I check in the deposit details?Aug 13, 2023Published on Aug 13, 2023Sep 14, 2026Updated on Sep 14, 20269,223How do I fix errors when submitting my institutional verification?
Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Oct 10, 2024Published on Oct 10, 2024Aug 25, 2026Updated on Aug 25, 202662Why haven't I received my reward or why can't I withdraw it?
To check the hold status of your rewards: Go to My rewards Select On hold Find the reward you want to check — the remaining hold time is shown next to each item OKX My rewards page with On hold status and reward details Note: rewards listed under Earned are already available to withdraw. If you need further help, reach out to OKX Assistant.May 22, 2026Published on May 22, 2026Aug 26, 2026Updated on Aug 26, 202632What's the Verification Ads feature?
Achieve Diamond merchant status: only those with Diamond merchant status can create Verification Ads. Make sure you meet the criteria by completing the necessary verification and maintaining good trading practices. Create an ad: head over to our P2P marketplace and start creating a new buy or sell ad. Fill in all the crucial details such as the amount, price, and preferred payment methods.Jul 26, 2024Published on Jul 26, 2024Aug 26, 2026Updated on Aug 26, 202659What should I do if my withdrawal isn't successful?
Please contact the recipient promptly to confirm the status of the assets: If the recipient is a wallet, please contact the relevant wallet support for assistance. If the recipient is another trading platform, please reach out to their customer support for help.Oct 17, 2024Published on Oct 17, 2024Aug 26, 2026Updated on Aug 26, 2026356How do I manually redeem my funds in Arbitrum?
Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details option Copy the transaction hash Open Arbitrum Tools by selecting the button below, and once you're in; insert your transaction hash, and select Submit: Select Submit to check the transaction status If your funds are stuck, you'll be prompted to connect your wallet.Sep 11, 2024Published on Sep 11, 2024Aug 5, 2026Updated on Aug 5, 202652How do I sell crypto?
Review the order status, confirmed quote, crypto amount sold, and amount received. Pending: Wait for the status to update before creating another order. Completed: Go to Portfolio and check your Trading account balance. Failed, rejected, or cancelled: Check the order details to confirm whether the crypto remains in or has been returned to your account.What should I do if my Sell order is completed but the balance is missing?Aug 10, 2023Published on Aug 10, 2023Sep 21, 2026Updated on Sep 21, 20262,241How can I reduce trading fees?
Below are some effective options:Increase your assets or trading volume If you're a high-frequency trader or an institutional user, you may qualify for VIP status by meeting certain asset or trading volume requirements. You can apply for VIP status if you meet either of the following conditions: Maintain account assets of 100,000 USD or more, or Reach a total trading volume of 1,000,000 USD or more in the past 30 days. After upgrading to VIP status, you can enjoy lower, preferential fee rates.May 19, 2025Published on May 19, 2025Sep 1, 2026Updated on Sep 1, 202682OKX Sub-Affiliate link rules
If the sub-affiliate cancels their sub-affiliate status, the invitees and affiliates under that link will never earn commission again.Sep 28, 2023Published on Sep 28, 2023Oct 1, 2026Updated on Oct 1, 2026717Address type upgrade FAQ
In this case, when the entries are merged, the upgraded address will adopt the permanently verified status. This means users can withdraw to this address without needing the two-factor authentication (2FA) permanently.Can I still edit the verification status and name of my addresses after the address type upgrade? Yes, you can edit your addresses at any time. You have the option to change the verification status and the name associated with the address through the Address Edit option.Aug 26, 2025Published on Aug 26, 2025Aug 5, 2026Updated on Aug 5, 2026870Buy crypto with cash (SEA region) FAQ
Follow the on-screen instructions to proceed to the process completion Service provider page with the list of local/bank transfer Payment checkout page of the service provider with instructions and section to provide details Progress page on the service provider platform with the transaction progress Your order status will appear as Pending while the transaction is being processed. Once completed, the status will be updated to Completed in your TransFi's Order History page.May 21, 2026Published on May 21, 2026Sep 15, 2026Updated on Sep 15, 20266