All
FAQ
Announcements
Product documents
Why did my identity verification fail?
Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Issue Description: The system detects any of the following: screenshots, scanned or printed copies instead of original documents; black-and-white photos; missing pages; poor-quality or damaged files; expired documents; or documents in an unsupported language.Published on Sep 5, 2023Updated on Apr 6, 202611,527How do I set up TP/SL with the Order line?
The order line, which is the dotted white line, will hover on the chart.Published on Jun 21, 2024Updated on Dec 3, 2025175How do I connect my Keystone Hardware Wallet to OKX Wallet?
Select Connect wallet to start.On Keystone hardware wallet Go to your Keystone hardware wallet and select OKX Wallet QR code will appear, ready for scanning with OKX WalletOn the app Go to the OKX App > Wallet, and select I already have one Select Hardware wallet and opt for Keystone Select Scan to connect and scan the QR code displayed on your Keystone wallet. Then, follow the provided instructions carefully Select an account to connect with.Published on Nov 8, 2023Updated on Mar 2, 202612,690Passkey FAQ
If you've changed devices, you can still log in by scanning the QR code using a device that supports iOS 18 or above, or any other compatible device. When setting up a new passkey, we recommend keeping your old device nearby. With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3. I updated to iOS 18 but can't create a passkey. What should I do?Published on Mar 19, 2025Updated on Mar 4, 2026117How do I make a deposit? (app)
Deposit details are generated and you can copy the address or scan the QR code. You can select Share to share your deposit details with your friends and family Select share on the Deposit details page Note: Make sure selected crypto and network on both OKX and your withdrawal platform are the same to ensure a successful deposit. Otherwise, you'll lose your assets.Published on Sep 1, 2024Updated on Oct 15, 202586How do I enhance my OKX app security?
Scan the QR code securely: use your phone’s browser to scan the QR code displayed on the official website. Note: avoid scanning with social/communication apps, as third-party tools may alter links. Learn how to download the official OKX App here: How do I register an account on OKX?Scenario 2: My device is infected with MalwareWhat are the signs of device infection? Your phone overheats suddenly and experiences rapid battery drain.Published on Mar 21, 2025Updated on Mar 3, 202634How do I manage my assets in my OKX wallet? (app)
Deposit into your OKX walletMethod 1: Copy the wallet address Open your OKX app, select Wallet Select Copy address and the wallet address of the network you want to receive the crypto Select Wallet and Copy address to view the wallet address according to the networkMethod 2: Scan the QR code Open your OKX app, select Wallet Select Receive, and select the Crypto and Network that you want Scan the QR code to transfer crypto Scan the QR code to receive your fundsMethod 3: With Exchange account You canPublished on Sep 25, 2023Updated on Mar 12, 202617,589How do I manage my assets in my OKX wallet? (web)
Open your OKX wallet web extension, select Copy address and the wallet address of the network you want to receive the crypto Select the copy address to view the wallet address according to the networkMethod 2: Scan the QR code Open your OKX wallet web extension, select Receive, and select the Crypto and Network that you want to receive Select Receive to generate the QR code to receive your funds Scan the QR code to transfer crypto Scan the QR code to receive your fundsTransfer from your OKX WalletPublished on Aug 22, 2023Updated on Mar 3, 2026421What can help prevent P2P crypto scams and protect my assets?
Avoid scanning QR / providing verification code: Don't scan QR codes or share verification codes with others, as doing so may result in unauthorized access to your account. Please note that our customer service team will never ask you to scan a QR code or provide verification codes through any communication channel. Always stay alert and protect your account information.What are the common types of P2P crypto scams?1.Published on Sep 2, 2023Updated on Feb 12, 20261,459How do I use OKX NFT?
Enter the address or scan the address QR code that you want to transfer to and select Confirm Enter the address or scan the address QR code that you want to transferHow do I view my NFT transactions? On your OKX Wallet homepage, select More > NFT > Tap the Profile icon > NFT orders.Published on Aug 22, 2023Updated on Mar 25, 20265,152What onboarding information is required for a Trust?
For example: Trust deed Complete the following template to finish verification Sign, scan, and upload the account opening authorization letter (a board resolution containing such authorization is also acceptable) The above information is only used for completing institutional verification. If you have any questions, please contact customer support or send an email to support@okx.com.Published on Oct 13, 2023Updated on Feb 12, 2026113How do I make a deposit? (web)
Select Copy or scan the QR code to make a deposit via the platform you're sending from Note: Due to blockchain confirmation delays, deposits may not be credited immediately. Please be patient and wait for the confirmation process to complete. Make sure selected crypto and network on both OKX and your withdrawal platform are the same to ensure a successful deposit. Otherwise, you'll lose your assets.Published on Aug 13, 2023Updated on Apr 6, 20267,600How do I make a deposit? (app)
the QR code using your withdrawal platform app to make the deposit Deposit details are generated and you can copy the address or scan the QR code You can select Share deposit details to share with your friends and family Select share on the Deposit details page Note: Make sure selected crypto and network on both OKX and your withdrawal platform are the same to ensure a successful deposit.Published on Aug 22, 2023Updated on Apr 6, 2026149,195How do I create passkeys? (web)
Alternatively, you can select Cancel and use your password insteadVerify with another device You'll be prompted to verify using a passkey on another device Scan the QR code with your other device to complete the verification Use another device to scan the QR code Note: to ensure a smoother user experience during passkey verification, we suggest using Chrome or Safari.Published on Jan 19, 2025Updated on Feb 9, 20262How do I create passkeys? (web)
Alternatively, you can select Cancel and use your password insteadVerify with another device You'll be prompted to verify using a passkey on another device Scan the QR code with your other device to complete the verification Use another device to scan the QR code Note: to ensure a smoother user experience during passkey verification, we suggest using Chrome or Safari.Published on Aug 16, 2023Updated on Jan 29, 20264,259