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Guide to ID and selfie photos for identity verification
The ID should also meet the following requirements: All information, including your profile photo, is clearly legible; Within expiry; Contains your date of birth.How to properly take photos of my ID? Photos of your ID must be in color, and the photographed ID must be the original, not a screenshot, another photo, or a photocopy. The photos of your ID should also show all corners of the ID card or document.Published on Oct 13, 2023Updated on Aug 25, 202614,590How do I find my user ID (UID)?
You'll see your user ID under Profile > Personal info, and there's a copy option next to your user ID User ID is one of the details shared within the Personal info section You'll need to provide your user ID for any customer support issues. Learn more about your account by visiting our OKX FAQ page.Published on Mar 20, 2025Updated on Aug 25, 2026227Individual identity verification eligibility, review time and supported identity documents
My original ID isn't available or is no longer valid. How can I complete verification?Situation 1: The identity-verification page asks me to update my ID, but the original document isn't with me. Can I upload a copy, screenshot, electronic ID, or a photo taken previously? Follow the capture method shown on the identity-verification page and submit the original, valid, government-issued document selected on that page.Published on Aug 28, 2026Updated on Aug 28, 20266How do I use the custom interval feature?
Adapt to various market conditions: adjust intervals dynamically based on market volatility and trading goals. By using the Custom interval feature, traders can refine their market analysis with greater flexibility, making it easier to adapt to different trading strategies and market conditions. Learn how you can use the custom formula feature here.Published on Mar 5, 2025Updated on Aug 5, 20267Why is my deposit/withdrawal suspended?
Hard fork (Deposit/withdrawal suspension) A hard fork is a disputed blockchain upgrade that must be completed before service can resume. Once the hard fork is complete, we'll start up again without delay. What's forking? A fork in a blockchain occurs when the community disagrees over an upgrade, resulting in the original blockchain splitting into two. Depending on the compatibility of the new chain to the old one, there are two types of forks: soft and hard.Published on Aug 31, 2023Updated on Sep 9, 20261,122How do I reverse my trading position with one tap?
The One-tap reverse feature lets you adapt immediately by flipping your position with a single action. Preserve position sizing: the reverse function automatically opens a new position with the same size and leverage settings as your previous one. No need to recalculate or reconfigure your order parameters. Minimize execution errors: reversing a position manually could lead to mistakes in quantity or price input. One-tap reverse reduces that risk by automating the action with default precision.Published on Jul 5, 2025Updated on Aug 5, 202611Why did my identity verification fail?
Invalid ID (E.g. Unsupported ID type, ID issued has expired). There's an existing account with the same identity information. ID detection failed. (E.g. Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID isn't expired. Each customer is only allowed to have one account. Make sure your original identity documents are clear and fully visible.Published on Aug 8, 2024Updated on Aug 5, 202693How do I turn on Hedge mode?
It's widely used by both institutional and experienced retail traders to enhance risk control and adapt quickly to changing market conditions—all while keeping multiple positions active within the same contract.Why should I use hedge mode? Helps manage risk in volatile markets: Hedge mode allows traders to mitigate risk by holding both long and short positions at the same time.Published on May 7, 2025Updated on Aug 26, 202614Why did my account verification fail?
Face Recognition–Related Issues Issue Description: Face recognition failed / Page shows information mismatch Issue Description: Face does not match / ID document does not match face recognition Required Document–Related Issues ID Already Verified / Duplicate Identity Verification Invalid ID. (E.g. Unsupported ID type, ID issued has expired.) Issue Description: The system detects that your full name or date of birth in your profile is incorrect, missing, or unreadable.Published on Apr 6, 2026Updated on Aug 11, 202611A beginner's guide to identity verification
Note: Only one ID can be registered for one account. Please contact customer support with your ID number if you are unsure about which account is connected to your ID. Once you register your ID with your account, you're responsible for remembering it. We can't retrieve your registered ID for you through the website if you forget it, so please ensure the information you submit is correct and that you keep a record of your ID details.Published on Apr 30, 2026Updated on Aug 11, 202611How do I protect my account from Trojan horse takeovers?
Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates.Published on May 30, 2025Updated on Aug 26, 202619OKX AI 101
Traditional Bots: Requires coding, fixed rules, good for simple strategies, can't self-adapt AI Bots: Natural language input, flexible strategies, handles complex logic, can adapt to marketOKX AI Trading Strategy Creating an AI trading strategy on OKX involves three core steps: select a trading instrument, configure market data (indicators and timeframes), and describe your trading logic in natural language. The system auto-generates a Prompt which you review before backtesting or going live.Published on May 4, 2026Updated on Aug 26, 202611How do I download OKX app on an iPhone (iOS)?
If you don't have an Apple ID registered in a supported region, follow the steps below to create one before downloading.Sign up a new Apple ID Note: if you don't have an Apple ID, you can sign up for one by following the steps below (signing up must comply with Apple's Terms of Service). 1. Visit the official Apple website: https://appleid.apple.com/account Visit Apple website 2. Select your Personal account icon to go to your Apple ID account page Select Create Your Apple Account to sign up 3.Published on Feb 26, 2025Updated on Aug 25, 20268,120What's KYC: What to expect and why it matters?
Identity Verification Upload a clear photo of a valid government-issued Emirates ID (EID) Take a live selfie or use facial recognition to match your ID Our system checks for document validity and tampering using secure verification tools2. Customer Due Diligence (CDD) Share basic background details such as: Your occupation Your source of income How you plan to use the platform (for example, trading, staking, holding) These details help us tailor services and spot abnormal behavior3.Published on Apr 6, 2026Updated on Aug 11, 2026How to withdraw, trade and stake WLD tokens on OKX wallet?
Get WLD tokens via Worldcoin app Download the World App, which serves as the first wallet app supporting the creation of a World ID. Head to the physical imaging device called the Orb to get the World ID Orb-verified. Orb Operators, a network of independent local businesses, operate most Orbs. The Orb uses multispectral sensors to verify the authenticity and uniqueness of each individual, and issues an Orb-verified World ID.Published on Jul 28, 2023Updated on Aug 11, 2026103