Regarding languages not offered, these include French, German, Dutch, Spanish, Thai, Japanese, and Portuguese.

Check whether the receiving address is the one you obtained from the OKX deposit page for this transfer.What should I do? The address matches the one provided on your OKX deposit page. This isn’t a wrong-address deposit. If the deposit hasn’t arrived, see Why hasn’t my deposit been credited? Or contact OKX Support so the address and transaction can be reviewed.The address was different from the one provided on your OKX deposit page.

Paste the wallet address/ENS domain name or scan a QR code to add it. Select wallet to add a watch-only wallet Method 2: 1. On the OKX Wallet app homepage, go to Menu 2. Select Wallet management > Add Wallet > Watch-only wallet 3. Paste the wallet address/ENS domain name or scan a QR code to add it.

Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: please follow here to reset Two-factor authentication (2FA)Device verification Your new device will receive a verification code.

How can I check whether I registered an individual or corporate account? Sign in to your account and open the Verification page. The information requested on the page can help you identify the account type: For a corporate or institutional account, you’ll generally be asked to provide the company’s legal name, country of incorporation, and information about its key persons.

Open My Rewards > Reward history to check your task progress and reward status before contacting support.Why can't I withdraw my rewards? Some campaigns place a hold on rewards for a set period before they're available to withdraw. Hold periods vary by campaign, so always refer to the campaign page and its terms and conditions for the exact details.

This design ensures user sovereignty over assets, but it also means that password recovery services are not available.Q: If I lose my seed phrase but still remember my wallet password, can I recover my assets? No. The seed phrase or private key is the only credential that can be used to recover a wallet. If you lose your seed phrase and do not have a backup, your assets cannot be recovered, even if you still remember your wallet password.

If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?

You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds. Problem scenario: When withdrawing cryptos, the speed of block confirmations on the network, as well as the block confirmation speed of the receiving platform and wallet, determines whether the assets can be received promptly on the recipient's platform.

Once the token is delisted, you can follow the steps in What should I do if I accidentally deposit crypto that OKX doesn't support to proceed with your withdrawal.“Withdrawal suspended” message Withdrawals may be temporarily suspended due to maintenance or upgrades. You can check the real-time status of OKX services, including ongoing or scheduled maintenance, at the OKX Status page. Please wait until maintenance is complete. Refer to Why is my deposit/withdrawal suspended?

How do I sell NFTs on App? Open OKX App and connect your OKX wallet Select More > NFT > NFT 3. Select the NFT you would like to sell and select List for sale to set your preferred NFT market(s), expiration and price (the price can be set differently or the same prices for an NFT on various markets) 4. After confirming the gas fee, service fee and royalty, select Sell to proceed with the listing of your NFT 5.

Users in selected countries or regions can receive security codes through internet-based messaging services, please refer to the verification methods displayed on your page.How can I troubleshoot when I don't receive the SMS code? If you’re having trouble receiving verification messages, try the following: Restart your phone: Long device uptime may affect signal reception. Restart your phone and try again.

We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop...

Review the final amount before confirming the order.Why did I receive less than I expected after selling crypto? The amount you receive is based on the quote you confirmed. The result may reflect the quoted Sell price, an applicable spread, FX conversion where relevant, and current market conditions. No separate transaction fee is charged. Open the order details and compare the confirmed quote, crypto amount sold, and cash or stablecoin amount received.