One social account is linked to one Social Login wallet, which can derive up to 50 accounts. You can access these accounts on supported platforms by signing in with the same social account.4. Can I change the name of my Social Login wallet? The wallet name defaults to the name associated with your social media account. Custom naming and cross-platform synchronization are supported.5. Is the Social Login wallet self-custodial? Yes.

symbol Confirm new password You'll be prompted to complete the Security authentication by inserting your 2-factor authentication code and select Confirm Your New password will be updated and direct you to the login page to re-enter your account info and new login password An email/SMS notification will be sent out once the change is successfully madeOn the web Open the login page, insert your phone number or email address, and select Forgot your password Select Forgot your password to continue Enter

Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication

Select Help Center on the login page Select the icon at the top right corner Select ticket center > Help icon on the login page Select Join video call appointment Enter the authentication code that is sent to your email and join the video call Enter the authentication code in order to join the video call Note: after your contact email is verified, you'll receive ticket updates via email.

If you're unable to sign in, please contact OKX assistance on the login page. If you're unable to pass facial recognition, please refer to: What should I do if facial recognition fails? Two-factor authentication can't be turned off. If you have further questions, please check the following relevant articles: I haven't received the SMS code How do I change my login password?

Most modern malware can: Steal your login credentials It can extract saved usernames and passwords from your browser, email, social apps, and even crypto wallets. Monitor your clipboard Anything you copy, such as wallet addresses, passwords, or verification codes, may be captured and sent to hackers. Record your keystrokes It can log what you type, including login details and other sensitive information.

Change Login Password or Freeze Account If you detect abnormal login activity or actions that were not performed by you, please immediately change your login password under Security Settings, or go to Security Settings > Manage Account and freeze your account in a timely manner to prevent further asset losses. Common scam techniques used by fraudsters1.

If so, reset them to secure your account.If you plan to use a Passkey in the future, you can also add a new one at any time.Learn more about Passkey here.Third-party login account (Google + Apple ID + Telegram + OKX Wallet) Unlink your third-party login by using social media.

On the web Open OKX website and login to your account, go to Profile and select Sub-accounts Select +Create sub-account, then fill in Login name and select Account type Standard sub-account: you can separate your funds to run different trading strategies by depositing and transferring funds into your sub-account. However, you're not allowed to perform withdrawals. Managed trading sub-account: you can entrust your sub-account to a professional trading team.

If you've mobile verification enabled for logins, you can still log in without it. Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or authenticator app code depending on the platform. I want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?

Updated login URL Use the correct login site by following the account login flow on the web. There are no changes to the login process for the app version. While your country of residence change is in progress, avoid the following activities: Making new deposits: New deposits may require you to clear the deposited assets before you can continue the migration. If your account is already restricted, making a new deposit may prevent you from proceeding with the migration.

On the web Login to your OKX main account and go to Transfer via one of the following: Profile > Sub-accounts, find the sub-account that you want to transfer funds and select the Transfer icon Assets > My assets, select Transfer > Main and sub-account Assets, select Transfer > Main and sub-account Select the Sub-account you would like to transfer and your preferred crypto in Asset.

If you’re unable to access your account on a new device, go to Contact customer support on the login page after receiving the prompt.6. Facial recognition unavailable due to too many login attempts If you see a "You've reached the maximum number of attempts" message and can't log in or complete facial recognition, wait 30 minutes before trying again and make sure your face is fully visible and your camera is not obstructed during face recognition.

This means fraudulent messages can appear right alongside your real OKX alerts—such as those for login activity or withdrawals—making it difficult to tell the difference at first glance.This manipulation of SMS sender ID is what makes these phishing attempts particularly dangerous and effective.How does phishing SMS work?

If you have your authenticator app enabled for logins, you can still log in without it. Start logging in and select Switch verification method (on the app) or Switch to phone verification (on the web). You'll then be able to log in with SMS, voice, or email code depending on the platform.