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How to Manually Request a Refund on the Relay Bridge Website
If your Relay cross-chain order shows as failed but you have not received a refund, follow the steps below to request a refund manually: Go to the official Relay website: https://relay.link/bridge. Click Connect wallet to connect your wallet. Click Transactions to find the failed order for which you have not received a refund. Alternatively, copy the source-chain transaction hash and use it to search for the order. 4. Open the order details page and click Withdraw funds at the top.Nov 4, 2026Published on Nov 4, 2026Nov 4, 2026Updated on Nov 4, 2026FAQ7Perpetual Swap Officially Launched on OKX Website and App
Dear valued customers, OKX Perpetual Swap is officially launched on our website and app. The Perpetual Swap is OKX’s latest derivative product characterized by no expiry and delivery. At the first phase, it supports BTC with a maximum of 100x leverage. The Perpetual Swap also features mark price, tiered maintenance margin ratio system, and partial liquidation mechanism for better risk management.Dec 19, 2018Published on Dec 19, 2018Aug 5, 2026Updated on Aug 5, 2026AnnouncementsPerpetual Swap Officially Launched on OKX Website and App
Dear valued customers, OKX Perpetual Swap is officially launched on our website and app. The Perpetual Swap is OKX’s latest derivative product characterized by no expiry and delivery. At the first phase, it supports BTC with a maximum of 100x leverage. The Perpetual Swap also features mark price, tiered maintenance margin ratio system, and partial liquidation mechanism for better risk management.Dec 19, 2018Published on Dec 19, 2018Aug 5, 2026Updated on Aug 5, 2026AnnouncementsDue to an operator failure, the OKX website could not display the announcement.
Dear OKX users, We sincerely apologize for any inconvenience caused by the OKX website being inaccessible due to a carrier outage. The webpage returned to normal around 19:50, and you can now transact with peace of mind.Mar 3, 2023Published on Mar 3, 2023Aug 5, 2026Updated on Aug 5, 2026AnnouncementsHow do I manually cancel my transactions on the official deBridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look forSep 10, 2024Published on Sep 10, 2024Aug 5, 2026Updated on Aug 5, 2026FAQ52How do I manually redeem my funds on the official Portal Bridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually redeem your assets from the Portal Bridge by following the steps below: Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app. Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details Copy...Sep 11, 2024Published on Sep 11, 2024Aug 5, 2026Updated on Aug 5, 2026FAQ36Managing RFQs on the RFQ board (creator)
Kill RFQs and Kill selected are always visible in the top right corner of the RFQ Board.Mar 7, 2024Published on Mar 7, 2024Aug 5, 2026Updated on Aug 5, 2026Product documentationHow do I trade with different order types?
Useful in volatile markets.ii) Fill or kill A Fill or kill order must be fully filled immediately upon placement, or it is entirely canceled. This ensures the buy/sell order is fully executed or canceled entirely (without partial fills).How do I place a Fill or kill order? Select Advanced Limit Order and select Fill or kill Enter your limit price and quantity Confirm the orderWhy should I use Fill or kill order? Ensure your orders are fully executed in full.Jun 18, 2024Published on Jun 18, 2024Sep 9, 2026Updated on Sep 9, 2026FAQ391Quoting RFQs on the RFQ board (maker)
You can cancel all current quote by selecting the Kill quotes button at the top of the RFQ Board. To batch cancel a number of quotes, you can select the checkboxes on the RFQ Board under the Action column. Once you have selected any of the checkboxes, a Kill selected button will appear at the top of the RFQ Board.Mar 7, 2024Published on Mar 7, 2024Aug 5, 2026Updated on Aug 5, 2026Product documentationBasic Order Types
If a Post Only order is able to match with an existing order instantly, it will be canceled.Fill or Kill (FOK) A Fill or Kill order must be filled fully and immediately, otherwise the entire order will be canceled.Immediate or Cancel (IOC) Immediate or Cancel orders must be filled immediately. Any unfilled portion of the order will be canceled.Jun 16, 2022Published on Jun 16, 2022Aug 18, 2026Updated on Aug 18, 2026Product documentationAdjustment to pending order limit for OKX trading symbols
The limit of 500 pending orders will apply to the following order types: Limit Market Post only Fill or Kill (FOK) Immediate or Cancel (IOC) Market order with Immediate-or-Cancel order (optimal limit IOC) Take Profit / Stop Loss (TP/SL) Limit and market orders triggered under the order types below: Take Profit / Stop Loss (TP/SL) Trigger Trailing stop Arbitrage Iceberg TWAP Recurring buy API users will receive the error code "51174" when they exceed the pending order limit .Jul 11, 2023Published on Jul 11, 2023Aug 5, 2026Updated on Aug 5, 2026AnnouncementsHow can you protect yourself from a phishing attack?
Pharming: the attacker spots the vulnerability of the user's computer system and modify the file about DNS information stored in the user's computer with malicious code, and replaces the website address that the user would visit with the phishing website address. After entering the legitimate website address in the browser, the user will be auto-redirected to the phishing website address. If the user isn't aware of this, the attack is successful.Aug 17, 2023Published on Aug 17, 2023Aug 26, 2026Updated on Aug 26, 2026FAQ3,908How do I mint NFTs?
Step 1: Find the NFT project and its official website Identify the NFT project you want to mint and make sure you access the project’s official website or launch page before proceeding.Step 2: Connect your wallet Open the NFT project website if you already own a wallet, connect it to the NFT project website. You can also create a non-custodial wallet through OKX Web3 Wallet, MetaMask, etc. Note: Double-check the signature message and be on alert against any scams.May 5, 2023Published on May 5, 2023Aug 5, 2026Updated on Aug 5, 2026FAQ669How do I manage my assets in my OKX wallet? (web)
To access the Portfolio Dashboard, go to the OKX Wallet website and select Portfolio > Portfolio, or tap your wallet account name > Portfolio.How do I view my wallet address?Aug 22, 2023Published on Aug 22, 2023Oct 22, 2026Updated on Oct 22, 2026FAQ462Can’t find your wallet? Learn how to complete digital signature verification
If you still can’t sign, contact OKX Customer Support through the official app or website and share the error message if you have one. Never share your recovery phrase or private key.Oct 1, 2026Published on Oct 1, 2026Oct 16, 2026Updated on Oct 16, 2026FAQ4